Axos Bank La Jolla Village Dr, San Diego

I have been with Axos for over four years and they have always been efficient, helpful and professional. I think they are the BEST bank in the country. Their interest paying checking is exceptional. Their customer service is very good.

Update. I got the account setup, and now I need to add a dba to the account. I called and was 8nstructed to upload the forms, which I did. It has been 14 days and I still have not heard from the account representative despite numerous phone calls and emails. Clearly, Axos is not interested in any kind of customer retention or service. Why in the world does it take 10 days to get an account setup? Update: After writing a one star review (see above) I was contacted and the bank moved my application forward.

Wanted an online digital bank. I should have read reviews. Customer service is horrible and delayed. The normal online services like transfer money from acct to acct takes days. They charge hidden fees that you don’t know or not normal and when. You question, no reply or response. Finally, tried to set up direct deposit but state did not recognize the touting number and suggested it a fraudulent bank. Do not open any type of account here.

Shannon Shanks was helping to do a re-fi. She is responsive and give me a very good rates and low fees. She also helped me an approval letter for a purchase. I 'm very pleased with Shannon Shanks.

I've had multiple accounts with online banks dating as far back as ING when they were around. In general, I like the higher interest rates that online banks offer and I don't particularly like having to walk into a bank. I discovered Axos Bank after a trip out of town where I had to use a non-Wells ATM several times during that trip. When I got back, I saw multiple $3 fees from Wells for using a non-Wells ATM and they would not credit me back those charges. I've been with Axos now for several months and I like it so far. Their online portal is very nice looking and easy to navigate. And Axos has credited me back for any ATM fees that I've been charged thus far. It's been a great experience for me.

I was a sceptic since I had not heard of Axos bank. I only fielded the initial sales call to get a sense of current rates. However, throughout the process, they won me over. Kelly Lord, my loan officer, was very responsive and always had the answers I needed.

This was the easiest loan process that I have ever been through. I submitted the initial inquiry and was instantly offered a number of choices with varying terms and amounts. After accepting an offer, I uploaded my documentation and final approval occured within 24 hours. Then a link was sent for e-signing the loan documents and funding occured the next day. The one person I spoke with for identity confirmation, Ms Baker was very pleasant and knowledgable.

I originally had decent interactions with Bank of Internet, and then they switched to AXOS. The online interaction was ok, but now that I need to get ahold of an actual person to talk with or even respond to emails is a complete nightmare!! I have a deadline for some transactions and it has been over 2 weeks with ZERO response from this company! No one ever calls back or responds to emails or any other communication. If you ever need to speak with a live person or need quick responses, this is not the company for you. If you enjoy the run around, heart burn and indigestion this is the perfect company for you. I would not reccomend this company at ALL! Terrible communication and no sense of urgency!

The app always works when I need it to and the customer service so far has been great. The times I've needed to call I didn't need to wait on hold long at all and the representatives have been very friendly and easy to communicate with. The website is very simple but also has everything I need and the process to open the accounts was pretty quick and easy. So far so good =D

Loans money to literally the worst people on earth. They should be closed down. Also their business should be looked into.