Aventa Credit Union | Dublin Branch Dublin Blvd, Colorado Springs

Heather is always so helpful and friendly when ever I come in. I wait to see her or I make sure I go in because the staff as a whole are GREAT !!!

This bank is hard to deal with. Always sending me threatening calls and emails especially from Tricia. She never listens and doesn’t care about your personal situation and is never willing to work out any situation. They are always losing the car insurance and constantly threatens me to get the car repossessed if I don’t send her insurance. I have taken it personally to the bank and sent it to her via email and always calls me asking for it. Their service are horrible and there is no one else that I can talk to, according to Tricia.

Worst experience with a business I've ever had. Due to a lack of communication on their terms, thousands of dollars were added to my car loan for not having the right amount of collision. After paying off my now 6.5 year loan, they've lost my title. Their record keeping is all over the place and they clearly have no idea what they're doing. Trying to get in touch with them to get answers is also nearly impossible as they don't return phone calls or just respond with "I don't know". If you can avoid doing business with these thieves, I would highly encourage it.

They are the worst. We were forced into using them when buying a car locally. What a mistake! Their online banking is horrendous! It needs to email you a code every single time you log in, and then it takes 30 minutes to an HOUR to send it! If I’m trying to log in to your website I don’t want to wait an hour to actually be able to do it. Then once you’re on (if you can wait that long), it’s a terrible, not user friendly set up. Run far, far away from this place!

The loan we had was fine but their website is horrid. Not user friendly at all. Very difficult to find the info for online banking and to pay. Easier just to do automatic withdrawal to pay then on their horrendous website.

Absolutely the worst bank I have ever dealt with! Rude to my son, rude to my banker, not helpful at all! Asked for a fax... it didn't come through... when we called to ask if they could send it again they rudely said, "I sent it 15 minutes ago!!!" - never came. Had to drive there the next business day to get form. They wouldn't give the account number even after verifying identity. Still didn't include it on car payoff... Which slowed the process that they included a $15 late fee ON the day the payment was due... mind you it wouldn't have been late if they had done their job professionally. Way to milk it aventa... I will NEVER bank with you!

DONT TAKE A LOAN OUT FROM THEM. I have no problems for a year and now it is an issue every month with my account. When I submit a payment, they can find it. They demand payments over the phone and then cash the check when you ask them not too. The loan officers are TERRIBLE. It's such a shame.

They are always so helpful and know me. Heather is great!

I love this bank, they treat me like family!

If I could give them less stars I would. They will constantly harass you and threaten you. Even if you make arrangements with someone. Plus, they can never see your payments. 🤦‍♀️