Auto Credit Express Riverdale St, West Springfield

Cindy is the most compassionate and sweetest person. I will miss dealing with her. ❤ Overall review... ACE has been good to me. No complaints. They always have my back.

Do not do business with them. They are liars, bullies, unprofessional and they will repo your car even if you have been making twice the amount of payments each month. Lost my job, but got another one right away. However, would not be starting in a month. I advised them of this and they still came and repoed my car. Even though, it hurt my credit which they knew it would, I am glad to be rid of the junk I was paying $400 a month for. The manager is a real winner. Mean and vindictive and the workers are stupid and do not possess any customer service skills. If you want overpay for a piece of junk and not have your credit score increase at all even though you make payments every month, do business with them. They should be shut down. Shame on them for stating they are here to help people. The company is just one big scam.

I've had a car loan with Auto Express for the last two and a half years and have nothing but nice things to say about them, I never have a problem with updating my information, if they need any paperwork from me they're very easy to get a hold of to take care of absolutely anything. If there's something wrong with my payment they call me that day first thing where other places just send you an email and call it a day, I have no complaints about Auto Express.

Pretty much a place where you can get a predatory loan. If you want to pay three times for what the car is worth because your credit is shot then this is the place. The poor get poor while the rich get richer. I put $3,500 down and they told me the car was $13,000 after I put the $3,500 down the car is still $13,000. I have buyers remorse.

They were rude and in my business on where I was taken my car and I paid them. Asked me questions about my pay at my job after the fact I had my car. Threaten me serveral times to take my car due to be 4 days late in one payment. The woman that work there are rude and need new jobs or work on customer service skills. Period.

The fact they do not have an online payment system is bother some to me, Not everyone has a schedule where they can just pick up the phone and make a payment or go to the office, In this world that we are living in modern technology has taken over and bills can be paid on line , You can even bank online, So why doesn't auto credit express have on line payment system, They need to get with the times and set it up or at lease a mobile phone app so customers can pay their bills quicker

Joan and Lisa are the most unprofessional people ever. I would never recommend doing business with these people. I asked for a copy of my contract sent to my email and they straight up said no and that that’s irrelevant and when I said I was switching they said I couldn’t which is a lie. Will be switching first thing Monday

Best loan company ever. All anyone has to do is stay in contact and you won't have any issues

I've dealt with this company for 3 years and they are the worst ever! Horrible horrible customer service. Leave voicemails and never return phone calls. Glad to not deal with them anymore

Repo my car after being a month last and had to pay triple the fees said they called multiple times lies and mailed multiple letters lies .