Austin Telco Federal Credit Union N Bell Blvd, Cedar Park

I have done my banking with Austin Telco for almost twenty years and the staff has always been the most helpful and kind group of people I have worked with in the financial field. I am grateful to have had such an experience.

The office hours have made it essentially impossible to take care of in person problems. I mobile deposited a check with them and they shorted me by $200. I have been calling trying to get it fixed but they are never open when normal people get off work. It is extremely frustrating. Their account management processes are a joke too. My husband and I both bank with telco and had our accounts linked together. Once linked, I can’t make changes to my own account without my husband’s signature, meaning we BOTH have to be free during their short window of business hours to come into a branch and sign a form. It is a shame because whenever I do get through to someone on the phone or back in the day when I used to be able to go into a branch everyone who works there is extremely polite and helpful. It just sucks that the window of availability is so small.

I am closing my account with this bank. I became homeless and no longer have a physical address to receive mail. They have been charging me $10 Everytime mail cannot be sent and refuse to remove the charges. They insist their policy is you must have a physical address. Theft from the poor and homeless. Pathetic. Do not open an an account with this bank, they act friendly at first but they are just as bad as the big banks like Wells Fargo.

I honestly couldn’t tell you about the location, I haven’t been in awhile. I normally use the app. The last month, it has been a complete mess. Been able to check my account maybe twice, otherwise it’s been down. It’s 2021, get it fixed.

Great bank. Free checking, really nice customer service folks, and great small business options. I am glad I checked them out and I remain a happy customer.

What kind of bank closes the lobby on saturdays.

Drive thru is the slowest in Austin.

Great service and all of the benefits of a credit union.

Great service. employes are friendly and very efficient