Austin Bates - Licensed Mortgage Loan Officer East V, Scottsdale

If your looking for a lender.. look no further!! These guys are awesome!!! I deff recommend to everyone!!!

Austin and Sarah were beyond helpful and a pleasure to work with again. They were awsome on our first loan and now this second loan and we will for sure use them again on a future loan.

Sarah answered all our questions promptly and clearly. Emery was very communicative about final items needed for a timely close. We appreciate how the team collected the bulk of our documentation up front for the prequalification, as this made for a very smooth closing process once our offer was accepted!

Good experience. Austin and his team did everything they could so that my client closed on time. There were some hiccups along the way, but they were able to overcome the obstacles and keep moving forward.

If you are looking for the team that operates with the most fluidity, look no further. I have trusted the Bates Team with numerous transactions and every one has been a piece of cake. Their document portal makes it easy to esign and/or upload documents after hours. Seamless operation with the Bates Team. I’d recommend them 100 out of 100 times, 5 stars is not enough!

We have been down the refi/buy process many times with several different companies. Only ONE other time (out of the many) have we experienced the level of service this group offers. Every email we sent was responded to within a half hour, most of which within 15 minutes. We were given different options to choose from and everything was explained easy to understand to help us make the best choice for our situation. You will not find a better team of people to help you!

If there were options for scoring 11+ you all deserve it. VIP, thank you for making this possibly stressful process of obtaining a new home a pleasurable and very informative experience. You deserve all the praise and more from all the positivity through transparent and understanding communication throughout the whole process.

For those whom looking for professionalism in efficient team that can help you work the right way and get you the right loan as fast as possible 100% recommend Austin Baite and his team to get things done in a short period of time and the most efficient way

Lack of clear communication, I started this process around May 8th, 2020, due to a medical bill that was delinquent (the company had my name and address incorrect). I had to wait until the first of the June for it to drop off my credit report. Even though I had a letter stating it was paid. So on June 8th VIP started working my file. June 22nd appraisal was completed. Closing documents final available on July 23rd. But I had been assured they would be ready by July 16th. The only time there was communication was when I would call and ask questions. Still waiting on funds.

Austin is a true professional. Austin knows the market and listens to the needs of his clients. I appreciate all the loans you have done for me and for my family! You are a class act and I am fortunate to call you a friend.