Austin Bank E Commerce St, Jacksonville

Unable to cancel stolen credit card. my wife’s purse was stolen so we called to cancel our credit card, we reached a number for Austin Bank, we got some lady in a foreign country and she said she could not access our information. She said call back on Tuesday, Monday is a holiday and report your card is stolen. I guess Austin Bank isn’t concerned if all my money is drained out of my account. We had several other credit cards, that were stolen as well and we were able to cancel all of them quickly and easily. It was only Austin Bank that doesn’t think it’s important to cancel stolen credit cards.

Austin bank is a terrible bank. They block my debit card every month when my cell phone bill is blocked due to fraud detection and then I cannot get it unblocked until someone is at this bank so Monday to Friday only during business hours when it's not a holiday. If you want to have access to your money this is not the bank for you

We have recently moved to Jacksonville from Dallas. Since here is no Wells Fargo in Jacksonville, we decided to open a new account. Everyone recommend Austin Bank so we went in. Jentrie Tarrant helped us to setup our new checking account and we would like to thank her, because she made everything very smooth and enjoyable.

Every time I deal with the Austin Bank employees I am so glad to be a customer of this bank

Always get friendly professional service here.

Good service friendly and treat you like family

The best place to bank in East Texas

Everyone here treats you like family.