Austin Bank S Beckham Ave, Tyler

Austin used to be my first choice for my banking needs. They changed the hours to am unreasonable schedule. I worked 7-3 m-f and the bank was not open after 3 ever. I had to close out my safety deposit box because I could never get on to access my own items. They were open on Saturday but that also changed. I have Chase bank and have been very happy with them. They seem to work more hours that a daytime worker could visit and do on person business such as a safety deposit box, among other things. I still pay my bills thru Austin bank, but the change in hours ended my day to day checking with Austin.

This is the worst branch I've dealt with. In July I made a deposit at the drive thru and when I reconciled at the end of the month it was missing. I had my receipt and saw it was put in the wrong account so I called at the beginning of August and I was told it was fixed. Just got my August statement and no, it wasn't fixed. Had to call a different branch to fix their error correctly. I know accidents happen but this was a little ridiculous. When I called it should have been taken care of right. Thankfully the deposit wasn't a large amount or that could have really screwed things up for our small business. I will start using a different branch from now on.

Honestly, this is the worst branch. They are rude and unnecessarily difficult. 100% of the time I go through the drive-thru (across the span of years, so definitely pre-COVID) I have to send the container back to request a pen because they never send a writing utensil along with the deposit/withdraw slip, or even ask. Luckily there are better branches, but I wish they would do something about this one.

This banking experience has to bethe worst ever. They're slow and the protocol is never the same every time we go through the drive-thru at the same bank location.

Folks there are always really nice and helpful. I decided not to move accounts there because I cannot usually leave work early to get there before they close. I left work way too late to do anything with my paycheck today so I drove through to see what their Saturday times are. I was very suprised to see what a nightmare parking lot they now have and that they have NO DRIVE THROUGH HOURS POSTED on the drive through window!!!

HIRE MORE TELLERS FOR DRIVE THRU!! WHAT IS THE PROBLEM????? I see this is an auto response. Its not just slow, no cars move at all for several minutes. Makes no sense. Anyway, as you suggested, I will use another branch, even if this is the one I typically bank

The pure incompetence of some the tellers here is flat out embarrassing. And to deal with that after a 45 minute wait in the drive thru makes me very tempted to find another banking service

Very poor customer service. We have been waiting over 1 hour to take care over my deceased mothers affairs. The staff is very unconcerned about the customers needs and the only person that can access it is the branch manager..... REALLY!!

The new parking lot totally sucks! It makes getting in and out even more difficult. The exit for Houston st. is so close to the intersection it's near impossible to get out going ether direction. If you enter from Beckham there is no way to get to the ATM or drive through. Regardless of how you enter the only safe way to exit is on Beckham going south. Whoever designed this new lot is retarded to think it would help. Even the new parking spots are difficult to get in and out with a full size truck. They desperately need to start over and try again!

Woman who answered the phone had an attitude. Maybe she was jealous idk. Won’t be coming here