Audi Financial Services Franklin Blvd, Libertyville

Insanely long waits and nobody has any idea what they are talking about...spoke with a lady for 15 minutes gave her all the info she puts me on hold for 5 minutes then says she needs to transfer me. On hold another 25 minutes then a lady hangs up. I call back and have currently been on hold for 18 minutes and counting.... I run a dealership and lease different brands all the time. I would never consider Audi because I would never want to deal with their customer service on a normal basis

Been with them for a few month and I never got anything I needed to log in to my account or keep track of my payment and I can never get ahold of a person to talk to and most of the time the automated system doesn’t work and that’s the only way I can make my payment so they end up being late and then I get penalized for that. Worst financial company ever

Worst customer service in the world! I try to avoid giving bad reviews but having to call 4 times for a small adjustment to a mistake THEY made, and being ignored and treated like a next to nothing is outrageous!! I have referred many of my friends to purchase an Audi but I am sure as hell going to make sure no one I know gets one moving forward!

Most incompetent auto finance company in existence. They report inaccurate information to your credit. When they report it, if they report it. They take forever to execute simple tasks. Avoid.

The Worst bank to deal with have been trying to get a payoff quote for 3 weeks now and nothing. i have no idea why they try to hide this information like it is some type of secret every other bank gives there payoff verbally right through the phone. Instead got to wait around for like 3 hrs for them to say im going to fax it. and then they never fax it

Audi Financial moved their website onto the Audiusa website. I am a new Audi owner financed through AFS, and cannot get onto the website. When I go into audiusa and click the link to "Get Started", I just get a popup box with a spinning circle - ALL DAY LONG! I have reported this to their tech team multiple times and just get a runaround of excuses - clear cookies, delete this, etc. I have tried 3 different web browsers on 3 different machines. What makes it worse is that service for this issue is non existent.

Have been trying for weeks to have my title sent to me. Was told it would be Fedex'd and that I'd get a tracking number. Never did. Had to call back and was told "the vendors take three to four days to get the title to us, then we'll send it." Still no title.

If you call their number, and finally get a person, they will tell you that your request needs to be handled by a different department and that they will transfer you there. But what they actually do is route you back to the standard number and you have to wait in regular line again for someone to tell you the same thing. This is absurd

Worst customer service known to mankind. Website never works. Takes forever to get representatives to call you back or get them on the phone. Not willing to work with you in any way. Never dealing with them again, would rather lease a different brand.

just simple. they lier, i paid off the car over 2 months ago and still didnt release the title.