Audi at Pasadena E Colorado Blvd, Pasadena

It was about as painless a car buying experience as I've ever had. I also had done a fair amount of homework prior to going to Rusnak. Kyriakos "Koni" Koniotis, Brand Specialist, was personable, accommodating and efficient. He was able to get my requested trade in price with little trouble. Keti Ludzheva, Finance Manager, stayed late to help finish the process. We walked in at 7:30pm and left with a CPO 2012 Q5 S-line. I also met and spoke with Daniel Allen, Brand Specialist, and Eric Witt, Sales Manager. Great team at Rusnak! I love my new ride!

Always have a great experiencing servicing my Audi at Rusnak. Henry, my service manager is so professional and helpful and he always goes the extra mile to make me happy!

Best Audi dealer in socal! Mr. Dowley really goes the extra mile and then some. A+ Outstanding service department. Barbie and Ken make finance a breeze when you need it. We'll be working with Rusnak for all our future automotive needs.

Fair and Honest dealings throughout and very responsive to Customer's Concerns, very much in contrast to another Audi agency I sought out during the process of looking to purchase a new car

This is my 2nd Audi from Rusnak and I'm delighted! Larry Vena has been my service rep for that past few years and it's amazing how personalized his service is....I wanted to buy him a box of cigars but he doesn't smoke. :) When I dropped my car off, he remembered my cell phone doesn't work well in the office and he already had my work number memorized....amazing! I'm truly blown away by Larry and the entire Audi service team....I just wish I could see him more frequently but with so few issues, I only see him at the service intervals. Thanks Larry and Thanks Rusnak Audi! See you in 5k miles.

Great customer service every time! Recently had a tire issue and they addressed it in a timely manner. Thank you Christian Pompa and Ramzi Kakish for all your amazing help!

My wife and I were looking to trade in our Audi convertible for an allroad due to our growing family. As I looked around on autotrader, I reached out to all the local Audi dealers. Cesar Zavala from Rusnak was quick to respond and most informative. It took about 3 weeks before we were ready to pull the trigger and Cesar did a great job of keeping in touch, but not in an annoying way, just in a way that made us feel like he truly wanted our business. At the end, we were between two cars - one at Beverly Hills Audi (a lot closer to home) and one at Rusnak. Cesar bent over backwards to get us a great deal and even better service that it made it worth driving out to Pasadena. And while the transaction took longer than anticipated, due to circumstances outside Cesar's control, he did everything to make my pregnant wife, our dog Cookie and I comfortable and well attended too. It is that kind of service that has earned our business now and in the future.

I cannot recommend Audi Rusnack Pasadena. After my Audi Q7 stalled and stopped on the freeway with my children in the backseat, the Audi Service Dept told me it was a manufacturing defect in the gas tank. Meanwhile, I spent $700 on a rental car. This afternoon (3 days after receiving the car), it broke down in the middle of the street. This time fuel was spilling out of the engine, so much so, the Fire Dept showed due to the odor. For your safety, please consider another dealer.

Excellent service all the way around. Very attentive, helpful, and nice loaner cars! Everything was repaired to original condition, everything checked with me before I picked it up, service was quick without a lot of waiting around. Good complementary coffee and Porto's pastries too!

Have you ever walked into what you thought was your "home" dealership, and left never wanting to return? Wife and i went in to look for our 3rd audi, thinking their was some kind of loyalty in our relationship. Come to find out, no loyalty, we got ripped off on our last car (got the old switcharoo from what we were told, and what was on the contract), and they arent intetested in selling us our 3rd. We are so dissapointed, and rest assured the 4 other family and friends that we sent there for their Audi's will be notified as well. DONT MAKE THE SAME MISTAKE, THE SALES DEPT CANT BE TRUSTED! On a side note... the service department is awesome, and Vince is the only reason we will return, for service only. The service dept gets 5 stars.