Audi at Ithaca Elmira Rd, Ithaca

Each individual was professional throughout the process. The warranty claim was processed with ease and a loan car was provided while service was being provided.

Great working with Glen from Maguire Ford for trade. Everything went smoothly and quickly. Everything happened as described before closing the desl.

From dealing with Brad in purchasing my Q5 (my 5th Audi from Brad and 7th total) to relying on Eric in the Service Department, I have had nothing but very positives experience. They have gone the distance when my Q5 with 1200 miles had a hard drive failure, I was going to Maine for pleasure with business on the way. They kept my car to be fixed and gave me a Q5 to use during the repairs. All Audi dealers are great, Maguire Audi in Ithaca is the best.

I own a Q-5 and I find the service department very accommodating in setting service appointments and having my vehicle ready when promised. Just a simple call to Eric pretty much does it. This is the type of service I expect being an Audi owner and I am not disappointed.

Friendly attention to detail, VERY customer oriented. Their Service Dept, is a key reason I have bought 4 Audi's RJ does a great job as the Manager

Worst service I've ever had. Owned Audi's most of my life and will never own another due to having to have it serviced here. Customer service simply does not exist here in any form. Condescending comments from service manager Eric confirm there is no chance of better service at lower ranks. Of course Maguire owns a monopoly in Ithaca, so choice is none existent in this famed college town. So dont ever buy Audi and NEVER go here for service as it does not even exist as a concept in this poorly managed business.

Absolutely the 4 worst dealership experiences i have ever had. I have had my Audi A4 for 6 years and moved to the area last fall with it. I stated having fuel system problems and went to McGuire to resolve them. After that had my car for a total of 10 days over 4 visits and $4,500. I still have the issue plus the 3 unnecessary parts. I emailed the service manager twice and received one very automated response to the First email nothing from the second. I will never use any McGuire ever for anything.

Stopped by this morning, had me out and settled in less than 10 minutes. Mike who helped me was really nice and explained what was going on with my car. Overall great and easy experience.

I loved the attention to detail that my sales team had when they delivered the vehicle. Service department provides exceptional service every time i get my vehicle serviced. thank you all for a job well done.

The salesman was very easy to work with and very knowledgeable about what we were interested in. The only problem is that everything has received indicates I need and iphone to hook up to my screen and I have an android. Can I still connect to GPS, etc?