Atlantic Union Bank State Farm Blvd, Charlottesville

I worked with Robert at Union to get my first mortgage and he was very patient and helpful. He quickly responded to my emails/calls and made the whole process quick and easy. I found Union, who I have banked with for years (and really appreciate the level of customer service I get) to also have the best mortgage rates. Thanks for all your help Robert! I definitely recommend working with them.

This morning we walked into the Forest Lakes Branch of Atlantic Union with a $27,000 check for my friend to open a new account with. Knowing not all funds would be released we made it very clear that because we were in desperate need of this money, if funds couldn’t be made available in part, we would just take the check to Chase where it was drawn from knowing they would. I myself have an account I opened in January and had been pleased up until today despite many others telling me different. The banker suggested we sign over and deposit the entire check into my account and that 5,000 would be made available and we could transfer some to the new account. So that is what we did around 10 am today. Got home packed up my three kids and a friend to get them out of the house since we have all been cooped up. Get a call at 2pm as we are driving down the interstate in the rented car to the hotel we reserved only to find out every penny we have is now FROZEN for the next ELEVEN days!!! Not much food in the house to begin with cause it’s all been GONE for days from the stores I now have no idea how I’m gonna feed the three heart broken kids who thought they were going to the beach. How does this happen? How Do you reassure someone they have their money, don’t go to another bank just to turn around and do this? Leave a family with NOTHING!! Especially now...... I have never been more let down by humans in my life!!! How heartbreaking.

A great bank, all the services you need and want. The best online banking, it is convenient and user friendly, has mobile check deposit. Is there 24/7. Lots of locations in addition to the online banking. Free checking and checking with interest. Always friendly and helpful.

I made a deposit at this location and also visited the notary. Everyone was efficient and polite. I think that this might now be my favorite Atlantic Union location.

Horrible customer service. Closed my account.