Atlantic Union Bank Forest Hill Ave, Richmond

I purchased shares of stock in AUB recently. I wanted to deposit $2500.00. They wanted to put a 5 day hold on my deposit claiming it was to protect me. The hold is designed to protect them. There is no protection for me as their customer. As a stockholder, it gives me and the bank protection. They wanted me to sign a paper protecting them in case I forgot about the 5-day hold. Again, they stated this is to protect me. Since their position was confusing, I had them give me back my check. I made a transfer to AUB as a deposit to open a checking account. The transfer took several days to be taken from my other bank. Terribly slow. I set up the mobile application and made a deposit. I checked my mobile application this morning and my account is on hold. Have I made a mistake? Should I be looking at other banks or assume the teller was misinformed? I went back to the branch and talked to the head teller. There are some changes in the system causing some misunderstandings. hat is resolved. A more accurate explanation of the 5-day hold will be given to the tellers. Meaning, the hold protects the bank and the customer.

Very friendly and knowledgeable group of representatives. Always provide the assistance I need in a professional and accommodating manner. A special thanks to the nice woman that served me at the drive-through yesterday. Quick, efficient and gave me a pen when mine ran out of ink! I hope to return the favor soon.

I was in this branch this morning making a business deposit and was extremely impressed with the friendliness of the staff. I was especially impressed with a young man, that has waited on me before, that I stopped and chatted with today. What a friendly and professional group! I enjoy doing business at this branch.

They are very helpful and will get in and out so you can go about your day. This location has very "hometown bank" vibe to it.

Friendly and Professional Rreat place to Bank!