Atlantic Union Bank Southgate Shopping Ctr, Culpeper

On Monday, I drove through service and needed the change . It was traffic drive through that day so I haven’t had a Chance to count the coils that I got. So I realized it was missing one roll of dime so I went back there and asked for the teller told me that she had her balance correct after counting. So I called Tonda , manager there . She told me will ask teller and get back to me but she was not even call me back until today Wednesday:( we have the business with them for more than 14 years now. This is my first time with bad experiences from them . So disappointed ☹️. I think I may need to switch our business account to other bank. We don’t mind loosing only $5 of dime but at least they respond to something:( very upset 😡

This bank is garbage. Do u want a 9 day hold on your deposits? Then bank here. The apps don’t work half the time as well. Lousy customer service and their rates are the highest in town.

The drive thru at this location sucks...Sat at the window for almost 5 minutes while Veronica was on the phone without even acknowledging that I was there. Finally she hangs up and then hands my deposit to another teller. Very poor customer service. Just another reason why I'm moving my accounts across the street to Wells Fargo.

The employees are typically very fast and pleasant, however there are times when they are in too much of a hurry and don't listen to exactly what you want.

Love this bank and the employees. It makes me value the branch more knowing they are concerned about my business.