Atlantic Union Bank Chamberlayne Rd, Mechanicsville

I set up an automatic payment to my fixed home equity loan but for some reason my fixed loan amount increased on me without my knowledge and their online banking is the worst because the only was to increase the amount I pay every month would be to cancel my auto pay and create a new one. Absolutely the worst online anything you can imagine.

ATLANTIC UNION DOES NOT CARE ABOUT THEIR CUSTOMERS, THEY DON'T KEEP THEIR PROMISES!!!! This bank has merged with two other major banks within recent years, it's been my experience that with each merger their customer service gets significantly worse. There's NO ACCOUNTABILITY their penalties border on PREDATORY PRACTICES and if you need them to correct an accounting error on their end be prepared for it to take all day or DAYS. There was OVER A THOUSAND DOLLARS FALSELY WITHDRAWN from my checking account not only did I have to CALL THE BANK OVER 6 TIMES JUST TO HAVE SOMEONE ANSWER THE PHONE but TO ADD INSULT TO INJURY they also CHARGED ME $38 OVER-WITHDARWAL FEE assuring me that it would be corrected by the end of the day, which it was not. Also I've banked with this bank for over 14 years you would think they would treat their long time customers better. ATLANTIC UNION PROFITS FROM PREDATORY BANKING PRACTICES!!!!!

I called union bank trying to setup a health saving account, I talked to paul about getting my income tax done but I had to open a health savings account first before I can do my income tax, I had no way to get to the bank. Paul told me to not worry about it and that he would meet me at my place all you have to do is sign a paper. Paul was very helpful and polite with helping me, we were able to get the account setup succesfully and I can file my taxes. Thanks for the help paul!

Friendly staff, but frustrating that if an account holder writes me a check from this bank, that I have to pay a $10 fee to cash the check. Most other banks have done away with this type of fee.