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Atlantic Union Bank W Main St, Radford

3.2
(8)Loan Agency
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50 W Main St, Radford, VA 24141, United States

+1 540-731-1102

https://locations.atlanticunionbank.com/ll/US/VA/Radford/50-W-Main-St

  • SaturdayClosed
  • SundayClosed
  • Monday9AM–5PM
  • Tuesday9AM–5PM
  • Wednesday9AM–5PM
  • Thursday9AM–5PM
  • Friday9AM–5PM
CLOSED
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    Reviews

    3.2/5.08 Reviews

    E

    Emily Duncan
    1

    Absolutely ridiculous. I opt out of overdraft and NSF, but somehow they DONT cover the money AND STILL CHARGE THE FEE OF $38. I will never bank here again, closing my account didn’t phase them either. You would think I would have been refunded the $38 overtop of me closing my account but nope. They kept their fee and closed my account. That’s okay, glad to be done with these constant fees that make no sense if it is not covered. I would suggest banking anywhere but here. All they do is find ways to charge you $38.

    Response from the owner

    Hi Emily! I am sorry to hear of your recent experience with us. I understand that you are closing your account and I am sorry to hear of that, but if you would like us to review this and attempt to assist you please send an email to [email protected] so that we can get additional information and your best contact number to assist. Thanks-Maiya

    C

    Christopher Smith
    4

    I have been dealing with these folks for about four years when I first moved to Radford. Have always been treated well. Mrs. Smith the VP and Shane the asst. are great. One of the few businesses that still has an "old school" model where the customer truly comes first. Special kudos because they give out real Bic pens. The only reason I give 4/5 stars is because they need to pay better interest rates. Would gladly put half a million in cash here if they would raise their rates. And yes, I do have it.

    Response from the owner

    Hi Christopher! Thank you for taking the time to leave us a 4 star review and sharing your experience with the Radford branch. We really appreciate it! I will be sure to share your feedback with that team for being recognized for great customer service. Have a great day! -

    D

    Daniel Traynham
    1

    The staff (specifically one employee) should be much nicer. It is called customer service for a reason. The bank could be much better if they fired the African American woman who works in there. She always has an attitude (24/7). YOU CAN'T ASK HER ANYTHING. Everything she says has an mean and unpleasant tone. If she doesn't want to be there, then she should quit or be fired. As an Atlantic Union Bank customer, I should not have to go to another city cash or deposit my check. Today was the last straw. Either she get fires or I will post a review everyday until the manager or corporate steps in. As an African American customer, it is a shame and disgrace to see an employee of the same race treat every customer so badly. As customers, we deserve to be treated with courtesy and respect.

    Response from the owner

    Hello Daniel. Thank you for reaching out to us with your concerns, we take the level of customer service that we provide our customers and potential customers very seriously. We are looking into your allegations and hope to have someone reach out to you later today with an action plan going forward that will address your concerns. Thank you for your feedback. If you would like to reach out to us directly please give us a call us at 800.990.4828 or [email protected]. Thanks, -Leah

    K

    Kayla Mullins
    5

    I use this bank for my personal and business accounts and always have a great experience. Any staff member I have interacted with has always been very helpful no matter the task at hand. So glad to have a reliable local bank to help with the multiple business transactions I must make each week.

    Response from the owner

    Kayla , thank you for sharing this great feedback! I will make sure to share your kind words with our Radford team. Thanks for the 5 star review! - Leah

    R

    Rissa Pyles
    1

    Editing my review, still a one star. I can't walk. My asthma said the bank is too far. I have no driver. Everybody quarantined themselves. The bank has my debit card. I called the bank to get them to mail it to me. I couldn't verify my identity over the phone. (Personally, I think the lady on the other end might heard like a 9 when I said 5 or something like that.) Stuck at home with no money. I called the doctor and told her my asthma was bad. She sent me a prescription to a medical supply center. The center called to tell me my prescription costs almost $20! So I am stuck at home. Asthma is bad. Can't walk .No debit card. No prescription.

    B

    Brooke Winkle
    1

    This bank doesn’t care about you as a person at all. Just how many fees they can get out of you. Ive now been charged an overdraft fee for .32 cents and was charged an overdraft for my account falling -1.46 WOW. All was positive next day but that doesn’t matter, they won’t waive any fees for you the Radford VA branch there is no one there nice to talk to on the phone. Complete disgust. I have so much coming out it will be hassle to change banks but I am going to.

    Response from the owner

    Hello Brooke! Thanks for sharing the experience you've had with Union and sorry we haven't met your expectations. We'd like to review this with you. Please reach us from your Union online profile or by using the contact us option from our bankatunion.com website. Thanks!

    M

    Marissa Pyles
    1

    Bank doesn't know what they are doing. I want my debit card. I need necessary health equipment!

    K

    Kristopher Knode
    5

    It's a respectful bank. Happy we have them.

    Response from the owner

    Kristopher, thanks for the kind words and five star review! We're happy to have you as a part of the Atlantic Union Bank family! -Jason

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    FAQs

    • 1. How to Contact Atlantic Union Bank?

      You can get in touch with them at +1 540-731-1102 or go to their website and submit the request form.
    • 3. How Can I Apply for a Loan from Atlantic Union Bank?

      To get loans from Atlantic Union Bank, you can submit the request form on their website or pay a visit to their office. You may have to go there with your car when getting title loans. Enter our website to learn more about auto title loans.
    • 5. How Should I Do If I Am Unable to Repay My Loan?

      Defaulting on a loan can have a serious impact on your financial life. Contact your lender when you fail to pay back the loan.
    • 2. How Do I Get to Atlantic Union Bank?

      It is located at 50 W Main St, Radford, VA 24141, United States. Open a Maps app and get driving direction to Atlantic Union Bank.
    • 4. Is Atlantic Union Bank an Agency or a Lender?

      Atlantic Union Bank is a Bank offering different ways to financial stress. Browse this page to get low interest rate personal loans for unexpected expenses.
    • 6. Does Atlantic Union Bank Offer Loans for Bad Credit Ratings?

      Yes. You are likely get loans with Atlantic Union Bank even with bad credit. It is also available to get installment loans regardless of your credit ratings via our website. You can also learn more about personal installment loans from this site!