Atlantic Union Bank N Main St, Blacksburg

over 13 years of banking with this branch, I have only good things to say about this branch. The associates are friendly and go out of their way to keep my business. Even though i have moved from BB, i am still doing my business with this bank.

I went to the drive-thru ATM at this location to make a withdrawal, the money was deducted from my account, but the machine did not give me the physical cash. I tried it again, because if it said insufficient funds the second time, that means the first transaction went through. Sure enough, on the second attempt, it said insufficient funds. So, I went into the bank and talked to the branch manager Leigh Sutherland, however, she told me that because it was a Friday and they were closing, they would not be able to audit the ATM and check the balance. She told me they would call me on Monday and get it sorted out. I agreed to this despite losing $60 and having to wait the weekend for the mistake to be corrected. I went into the bank on Monday, and spoke with Leigh Sutherland again. Considering I already had $60 taken from me and had to wait 72 hours to even discuss getting my money back, I was expecting the staff to be willing to help me and trying their hardest to get me the money that had been taken from me. I could not have been more wrong. After taking time out of my schedule to go in and personally address this issue, she was unwilling to take the next steps towards recovering my money while I was in person with her. Instead, she called me on her own time later in the day, and essentially told me that the bank does not owe me any money. I never got my money back. I have never had such a terrible customer service experience than with Leigh Sutherland, the branch manager of this bank location. It would behoove everyone to avoid this location at all costs. I am considering switching banks after this very unpleasant experience, and will make sure it is well known how terrible the service at this branch is.

I don't know why the reasons for the bad reviews. This bank has always been top notch with my banking needs, services, and expectations. Very friendly staff and very courteous.

Thank bank claims to serve communities but tows cars from an empty parking lot after 7 PM. Just another corporation trying to squeeze the last dollar they can from people.

Friendly, helpful people. Prompt service and easy parking.