Associated Bank Homer M Adams Pkwy, Alton

This is a great bank! Had a problem when traveling to San Francisco last year with my debit card. They fixed it right away over the phone. Rental car company was so impressed, they gave me an upgrade. Excellent employees in Alton and top tier customer service!

I had a appointment at the alton branch for a auto loan @ 4pm. The lady brought us into her office and she said your here for a home loan I said no a auto loan she said oh I'm sorry I'm new I dont quite know how to do this so, I just thought ok shes new then she said I'll get a guy that can help. Then the guy come in and says we cant help you with this you will have todo a over the phone application with the lenders. I said I dont know even where to start and he then said you got to bring me a bill of sell, I said well I'm just trying to get pre approved, he said we dont do that I was like what this is how I have always done it. He then said I think I over heard you say the car is a 2012 the lenders wont give a loan on anything older then 6 yrs I was like I'm out of here and I'll be refinancing all my other loans with a new bank that knows how things work

When I had a problem with a check that cleared before my deposit I was in shock. Everything after that was bouncing and extra charges adding up. They handled the problem professionally and quickly over the phone. Kim at the store fixed the immediate concern for me and the main office in Wisconsin finished it off and even did a follow up call later in the day. WOW.

I love this bank and have come to know them as my banking family. They know me by face and name.

Fast, friendly service with the bank knowledge needed for every occasion.