Associated Bank E Grand Ave, Eau Claire

The staff are not professional at this branch. Woman teller was extremely rude and condescending to my family when we were dealing with closing accounts after a death in family, to multiple family members, on multiple separate occasions and without any reason. The branch manager does not know answers to simple questions about the process for closing accounts after a person dies. It’s surprising because I would imagine that my family is not the first one handling accounts after someone dies in the family. Even though all the accounts had beneficiaries, they have told us that there is no timeline that we can expect to receive the money. Three other banks have already been done dispersing the deceased accounts after one month, now months later after the death the money still sits at Associated bank. I know this is unethical practice and my loved one would have never used this bank if they understood their money would remain in the banks’ hands because of “policies” that make it hard for people to collect the money even though they are beneficiaries!

Associated Bank escrowing failed to pay my property taxes. I had to call and email to get them paid. I had to email Associated Bank the bills as they lost them. I had to call and email Associated Bank multiple times to follow-up to see if they were actually paid as emails were ignored. My taxes went delinquent then I was basically called a liar by Associated Bank. On August 2nd taxes were listed as delinquent on the county website. I spoke with the county on that same day at 4 pm and they had not yet received the tax payments. Luckily there was a five day grace period. Throughout this debacle I never received an appology nor any effort to make this right from Associated Bank. All of my requests to waive the unreasonable fees to stop escrowing were ignored by Associated Bank then finally denied. Now I will need to wonder if I need to call and email Associated Bank for my taxes to be paid and whether I then need to verify with the county that they actually were paid. All of this could have been made right if Associated Bank simply waived the fees to stop escrowing which they refused to do.

Everyone I've dealt with at this bank has bad attitudes, and when you call them they talk to you like you're a problem and not a customer, then hang up on you promptly.

Very friendly employees! Remember your name and always eager to help