Associated Bank Henry Ave, Beloit

Stopped by earlier today as I needed a new debit card since mine had to be canceled due to someone was making fraudulent purchases with it. I needed the card today as we have bills that needed to be paid today as well. Teller Kaylee told me that they would not have someone available to print cards until 2pm, I said I would return later, and went to find something to kill the hour wait. Upon my return I am now informed by another teller that I need an appointment to get a new card and that they were completely booked for the day. I had now wasted over an hour of my time and gas, which normally would be a mild inconvenience, except for the fact that I'm 9 months pregnant and should be sleeping for work tonight. So I now had to drive another 30 minutes to another branch to get my card printed an overall spent over 2 hours in the middle of my sleeping time and a quarter tank of gas chasing a simple debit card.

Stopped in to have a donation jar of change counted for the rescue I volunteer for. The teller noticed the jar in my hand and said ”the change counter is already shut down for the night”. If the doors are open and it's within your hours of operation, you should never turn a customer away because it's inconvenient.

Had to get change and they were very friendly, didn't ask questions or give me a hard time even though I don't bank there. Keep up the good work for your local community.

I always receive super-friendly service and knowledgeable consultations with some of the best rates around. My family has been with Associated for over 15 years now and we love it!

I love the fact that they greet me by my first name and they are always smiling. A smile can change someone's day around.

Always a good visit at AB! Friendly and helpful staff always ready to help!

Love the service and the employees always smiling