Associated Bank W Bartlett Ave, Bartlett

I had a great customer service experience here, the two employees who helped us sort out our mortgage payment situation were very helpful. They helped identify the problem and helped solve it within 20 minutes. They we're also extremely friendly and went above and beyond to make sure I had a good experience. I especially appreciated that they asked me how my experience has been with the bank and took my feedback right away - we cannot set up an electronic bill pay from an external bank to our mortgage account (must have an associated checking account), so we have to pay with a physical check (via mail or stop by a branch each month).

I have been going to this branch for over 10 years. Exceptionally friendly people work here! They have renovated the interior over the past 5 years and it is very nice inside. Housed in an old bank building at the center of Bartlett.

Impossible to find took 30 minutes to get into the right parking lot and staff could not even explain how to get there, has to get out of the car and walk 10 minutes to get in. TERRIBLE LOCATION AND BRANCH PERIOD!!

First off, the people at this branch are nice, friendly and helpful to the best of their ability. The bank used to be behind from a technology stand point but has really developed their website. Associated Bank is one of the few banks who actually helped their non huge corporate clients with PPP loans.