Ashlee Kennedy - State Farm Insurance Agent Terry Ln, Crescent Springs

Hello all! If you are looking for insurance from trusted people that live in your community I would recommend Ashlee Kennedy. Im an awkward person who asks lots of questions to the great annoyance of other but Erin Burdine was absolutely wonderful about it all. She did not talk over my head or try to rush me out the door. She answered every question i had and is looking into a couple of other things for me. It was nice to talk to someone who lives in the community (found out we have a mutual friend) which adds another layer of trust for me. Unlike my last agent she didn't talk down to me or scoff that I don't understand every aspect of insurance. She helped me cancel my old policy with those difficult people in a professional way and treated me with respect the entire time. Oh yeah and she saved me a significant amount of MONEY. Thank you Erin and Ashlee!

Ashlee has been taking great care of my family for several years. The customer service team is exceptional they go above and beyond. Rachel thanks for the courtesy call!

Sam was super easy to work with!! She was very polite, patient , and professional! Highly recommend!

After 30 years with the former agent of this office I had requested to Ashlee to transfer my accounts to a local office closer to my home. I was told she would take care of it and just found out that she did not. Did this to me as well as my parents. Her focus is on high pressure sales tactics, constant phone calls and now lying to dedicated State Farm customers. Highly recommend staying away from her office.

The service was amazing! They really make you feel heard and understood 20/10!!!

STAY AWAY WHATEVER YOU DO. We have had the worst time with Ashlee Kennedy since we signed up. She and her agents called us so many times during the work day we had to put her under “do not answer” in our phones. All she cares about is high volume sales and making money and not the well being of her customers. Every time she would call, it would never be about anything important; it would always be that she wanted us to come into the office to “review” our policy. AKA sell us more stuff we don’t need. Any time we needed something changed, she would say we needed to come in during the work week to do it. With a full time job, who has time to come into an insurance office to get something changed during the work day? When I finally called to bring up our concerns with her, she and her staff were extremely rude and unprofessional and even went so far as to hang up on us. If you’re looking to deal with sales bullies who call you non stop and have no regard for their customers, this place is for you.

An awesome group to work with. Very professional and really looking to give you the best deal possible. I would highly recommend anyone to them!

Typically I don’t do a lot of reviews but I thought I owed it to the company because of the help they gave me. I called to check on some rates, which I never typically call because I do everything online but had to in this case, and got some help from Felicitas (I think that’s how you spell her name). She was incredibly helpful and very courteous. I highly recommend getting her to help you out.

Ashlee is amazing! Any time you need help she is on top of it! Shantel is also great! Text, call or email. They get right on it and make it very easy to shop for any of your needs!

Such a great experience!! I talked to Sam and she helped me understand what I was actually paying for!! 10/10 would recommend!