Ascend Federal Credit Union Aspen Grove Dr, Franklin
3150 Aspen Grove Dr, Franklin, TN 37067, United States
https://ascend.org/
- Saturday9AM–1PM
- SundayClosed
- Monday9AM–5PM
- Tuesday9AM–5PM
- Wednesday9AM–5PM
- Thursday9AM–5PM
- Friday9AM–5PM

- All
- Loan Type
- Payday Loans
- Installment Loans
- Title Loans
- Personal Loans
- Brand
- Ace Cash Express
- Advance America
- Cash Store
- Check City
- Check Into Cash
- Mariner Finance
- Money Mart
- PAYOMATIC
- Red River Credit
- The Check Cashing Store
- TitleMax
Apply for Your Loan with in Minutes!
Bad Credit OK
Easy Requirements
Instant Funding
High Approval Rates
Bank-Level Security Encryption
Reputable Lender Network
Reviews
T
Made a quick stop by using the drive thru video ATM. Kayla was very polite and nice to us. We handled our transaction quickly and were on our way in no time. Nice place they have. Good experience.
Hi Tim - Thank you for your 5-star rating. We're glad to hear your experience with Ascend has been great. We appreciate your membership with the credit union.
S
Great business bank with my loan and services, thank you! Today when I tried to access internet and call through all your now available ways for 30 minutes neither could I make it. Understandably holiday season and more spreading pandemic but can you please help these basic methods will be working, like most businesses are doing, especially this difficult time of using much less in person services? Faithfully, Sam 👍🤔🎶
Hi Sam - Thank you for taking the time to leave your feedback as that is what helps us improve. We apologize for the lengthy phone wait. That is certainly not the experience we strive for. We are sending your feedback on to the appropriate management teams. Thank you for your membership with Ascend.
s
I have had an account with Ascend for years and their employees are always very kind and helpful. I recently had a wonderful experience with Lacey Chandler. I just got my first credit card and she helped me tremendously.
A
I am new to the area and needed to open a business account and look at loan options. Tanya was absolutely wonderful! She answered all of my questions and was very patient with me with the process. I cannot recommend this credit union enough.
Hi Amy - We're thrilled to hear you had a great experience opening your business account. Thank you for taking the time to leave your review. We will make sure to pass along the kind words to Tanya and the management team.
D
ATM took my card and didn’t give it back 👎
C
There aren't a lot of locations so it is best if you live or work close to one. Luckily it is right down the street from me. I had a great experience the other day opening a new savings account. It was quick and the teller was very knowledgeable.
Hi Cathy - Thank you for the ⭐⭐⭐⭐ review. We're very appreciative of your kind words. Thanks for being a member at Ascend.
R
I’m not against change in technology, but eliminating in person tellers is not a good change. I went in because I needed to deposit to two separate accounts, and my bills wouldn’t read in the machine. I’m apparently talking to someone In Tullahoma. It wasn’t a smooth process, and it didn’t feel personal at all. I hope none of the other Ascends are headed this way.
Hi Lee - Thank you for taking the time to give us your feedback. It is certainly important to us and we will make sure it is forwarded to the appropriate management teams. Our aim is for it to be a smooth process and we're sorry that we did not meet that goal. Hopefully the next time will be more seamless for you. Thanks again for reaching out. We appreciate your membership with Ascend and please don't hesitate to reach out to us through social media or at [email protected] if we can assist.
s
If you are going to rely so heavily on kiosk software to service your customers, you really need to spend some time testing the user experience. Unintuitive start menu, choppy graphics, cringy animations. I get why it's cheaper to run these kiosks but the software is NOT good enough to replace people. Could be, but this is not it.
Hi Sean - Thank you for your feedback. We appreciate you taking the time to leave it. We will send it along to our management team for follow up. Please accept our apologies for missing the mark with our service level. Thank you for your membership with Ascend. Please don't hesitate to reach out to us at [email protected] or any of our social media channels if we can assist.
J
This bank would not process a check I wrote for my children's mother. They told her that a cleared check wouldn't be processed for an additional 14 days because it needed to be "verified". I had to call my bank, get a representative to verify that the chech was cleared just to allows my children to get the money she needed. I wish there was a rating lower than a one star. The service is disgusting at this bank. DO NOT OPEN AN ACCOUNT WITH THIS BANK.
We are sorry your experience was less than excellent. We place holds on checks if we are unfamiliar with the institution or the company or individual who wrote the check. This is to help protect our members in the event that a check is returned. We apologize for any inconvenience this may have caused you and your family, but protecting our members’ accounts is our top priority. If you need additional assistance, please feel free to reach out to us directly.
P
I have been sitting with Brad Ownby at the Coolsprings Ascend branch for 64 minutes opening a business account. At no time has Brad indicated how long the process might take or will continue to take. His eyes are on his computer and this has so far been a very impersonal encounter. I'm dissatisfied with this process. I wouldn't mind the time if my expectations were managed on the front end. Right now, sitting across the desk from Brad, I feel like an observer of someone oblivious to my presence and unconcerned with my needs. I have asked, now at minute 68, how long this might take. The reply, "How long do you have? It's a process." So helpful and engaging.
We apologize that your experience was less than excellent. We will follow up to ensure that members’ time is better valued in the future.
Personal loan Providers Nearby in Franklin
FAQs
1. How to Connect with Ascend Federal Credit Union?
You can phone them at +1 800-342-3086 or visit their website and fill out the request form.3. How to Get a Loan from Ascend Federal Credit Union?
To secure loans from Ascend Federal Credit Union, you can fill out the request form on their website or visit their physical store. You may be asked to drive your car there when getting auto title loans. Click here to obtain detailed information about auto title loans.5. What Can I Do When I Fail to Repay My Loan?
Failure to repay a loan will result in negative impact on your credit. Connect with your lender if you think you may miss the payment.
2. Where Is Ascend Federal Credit Union?
Their store is located at 3150 Aspen Grove Dr, Franklin, TN 37067, United States. Use a Maps app to show routes to Ascend Federal Credit Union.4. Is Ascend Federal Credit Union an Agency or a Lender?
Ascend Federal Credit Union is a Federal credit union helping you out of financial emergency. Visit this page to get online personal loans for almost any purpose.6. Does Ascend Federal Credit Union Offer Bad Credit Loans?
Yes. You can still get loans with Ascend Federal Credit Union even though your credit scores are poor. It is also available to get installment loans irrespective of your credit ratings through our website. You can also find some useful info about an installment loan through us!