Ascend Federal Credit Union Old Hickory Blvd, Hermitage

I've been a member of Ascend since 2006 and I've gotten to see all the technological advances within the company. They have a great app, I enjoy the drive-up tellers (usually), but as a company, you shouldn't lose the human aspect in all those technological advances. Example...this location has one drive up teller service. At peak times (lunch and end of day because that's usually when I can get off of work to go), the line can get long. And even when you've waited to get to the teller service, you still have to touch the screen and STILL WAIT for someone to be available...So i tried going inside. There were 4 employees available and they were chatting it up when I came inside. I told them that I needed to do a check deposit, but also felt like I needed assistance from someone since I did a legal first and last name change. They sent me to a machine that was inside and I had to wait...again for a customer service rep to be available to make my deposit. Again, there 4 employees available and they were not helping any other customers. As a matter of fact, they were just hanging out one person's office and having non-work conversations. They could've really expedited the process for me and make things quick and easy, instead, they sent me to a machine and let the people inside the magic box do the work for them. Human aspect...totally gone.

I came in on a Saturday afternoon an hour before they closed and the Customer Service was horrible. I wanted to simply cash a check and they made me go outside and use the interactive teller/ ATM. It wasn't the fact that I had to go outside but it was how the employee went about it. She was not nice and didn't understand what I needed. The fact that this is a new location makes matters worse. This is the first bad experience I've ever had with Ascend FCU and I have been a member 2014.

I do not RECOMMEND this LOCATION!!!!! Customer Service was horrible. I would have expected a lot more since I’ve heard great things about the bank. So maybe it’s the people working there. I went in there and the person that attended me had horrible CS skills NIKKI. She needs to learn how to treat people right. I highly recommend her changing her attitude if she treats customers like she treated me .!!!!! And this is coming from a person that has done CS for 13 years. That’s is all.

this location is a branch and needs a full service atm. I live in Hermitage and if I need to deposit cash after 7pm I have to drive to Mt. Juliet or Donelson to a full service atm. this is very inconvenient. for this reason alone I am considering moving my banking to another bank.

Apparently they have a drive up service that opens at 7 AM. Really convenient for people who work 8am to 7pm. Unfortunately it doesn’t work and no one is ever there Until 9:00 AM.

It’s a good bank but right now when the people are in need of help and support they still charge accounts. Saddest thing that people are this greedy. No souls.

The staff was great when I visited to have my debit card replaced. I do wish the would get the ATM functioning though.

Compared to every other AscendFCU I’ve been in this one sucks the most

Great Service. Representative was extremely knowledgeable.

Very poor customer service make you wait forever for nothing