Arvest Bank S Rogers St, Clarksville

This review is for Heather Appleton, one of the branch managers at Clarksville. I did not realize she was still with Arvest, and I’m so thankful she was. Our branch in Paris, recently switched to Farmers. I had a banking issue, and the Fort Smith branch was absolutely no help. I called Heather, and she was so kind and quick to help me resolve all the issues. I was very upset, on the verge of tears, and she instantly made me feel better. I appreciate the time she took with me, because I’m still waiting on a call back from the Fort Smith branch. She goes above and beyond for people and Arvest is extremely lucky to have someone of her caliber.

Lost my debit card & called to see if maybe I left it in the ATM, was informed that if that was the case the card was shredded. I was starting to get bummed out when the woman who answered, informed me that if I was going to Russellville or Conway they could print me off a new card right then & there 😃. I wish I knew sooner but still glad for the helpful information, I wish I could remember her name!

I was trying to get a payoff on my auto loan and called several numbers and always told 20 minutes wait time. I finally got thru after the 2nd or 3rd 20 minute wait. I was frustrated and regret the score I gave the bank. If there is someway I can adjust it I would love to. Thanks and again sorry Tom Bohm

To just have a checking account they work fine.I do not like the fact that I can no longer do instant transfers from PayPal to my account and a 23 min wait time for a 2 second general branch question is ridiculous.

Poorest customer service I have experienced. The website states to make an appt for services. I did this. was on time for appt. I sat out in the parking lot for 30 mins for Autumn Barto to call me, never received a call, then when I finally got ahold of someone, I was informed I needed to go thru drive thru to close an account. Pulled up to window and then the teller requested I go to the atm drive and wait on them. If you are only offering customers to come into bank for safety deposit boxes, it should be stated in the website.( This is what I was told)Customers do have other appts and other things to tend to. I personally, would be worried about applying for a loan, thru the drive thru, but thats me. Will definitely be looking for another bank to do my business with. Ive been a customer with Arvest ,before it was even Arvest.

Very friendly people here and so helpful

Been calling for past 30 mins, I get that it is close to GO HOME! Time but I have important business I must speak with some one. And why is the contact desk number on here instead of the store number...and for bolth banks.. Come on now I don't need a credit card deal through you I need to talk about my account. Thanks for wasting my time.

Slow as can be. You have to wait for extended periods of time for a person to answer the phone. By far the worst Arvest bank I’ve been to.

Poorest customer service I have ever experienced in a bank. Even by Arvest standards this branch is bad!

A great bank and helpful people. I'm always in and out quickly and everyone is always happy to help.