Arvest Bank Se 14th St, Bentonville

There have been a few instances over the last few months where I've been incredibly disappointed with the customer service received by Arvest (drive-through specifically) at this location. As a leader of a large shared services team, I know how important fact based feedback is and wanted to spend a few minutes providing to Arvest to hopefully assist you with the customer service experience in the future... 1. I made a significant deposit, using multiple checks received and noticed once I left (my fault for not checking in the moment) that the deposit was lower than it should have been. I called and spoke with the gentleman I partnered with who insisted that he deposited the correct amount, but to call back if I believed it was not. Once I got home, thankfully, I had taken photos of the checks that were intended to deposit and noticed one was not included. I called back and asked they re-check the envelope with payment. He checked his shred bin and sure enough, the check was in there. He then informed me he was unable to deposit and I should pickup. This was an unfortunate experience and apology, nor resolution were necessarily offered. At the end of the day, I had to take additional steps for a misstep on the customer service team. 2. My son has a separate account set up with Arvest and my husband is on that account. Given my knowledge with financial matters, we've decided to add myself to my son's account. We called Arvest to better understand what steps we need to take to do this and were given our options of either doing via phone which had a 2-3 week turnaround time (this is insane in my opinion) or go to a branch / drive- through to complete. They stated as long as both my son & I have our ID's and current bank info, we would be successful. We chose to go through drive-through. We made our 1st attempt and unfortunately, my son did not bring his ID, so we were unable to make the update. We confirmed with the agent that if he and I both had our ID's and our existing bank information, we would be set. We made our 2nd attempt, with all the requested info and were told that my husband, my son, & myself would all have to be present. As I'm sure most humans can appreciate, conflicting schedules within a family are difficult, when that family work full-time. This was very frustrating to me, given we had called and verified a 2nd time the process we needed to take to be successful; & were still given the response of "this is protocol". We have banked with Arvest for a number of years and have multiple accounts, including loans through Arvest. We've never experienced the customer service we are seeing over the last few months. Perhaps it's related to challenges with COVID, I'm not sure. I wanted to be sure to provide.

Great service. I had a difficult request to break an account into 10 separate accounts and provide debit cards for all. I was traveling and needed easy secure access to my funds. This request wasn't a hassle for the bank and everything was handled quickly and efficiently. There's a reason they're the biggest bank in the area. I'm a fan!

Apparently they have a regular occurrence of getting scammed on holidays so your bank account goes thousands in the red disregarding overdraft protection. Unless you're a fan of paying multiple late fees that they don't think they are responsible for even though it's a flaw in their system, take your business elsewhere.

Poor customer service at the drive through. Almost every time i visit, it is a negative experience. I do not recommend coming this branch unless you have no other option.

Great service. I was able to get my notary signed in the parking lot. Thanks so much!

Jacob was super kind and helpful when setting up a new bank account!

New branch manager is rude no customer service seems like high school dropout become manager. He is training all the tellers the same ways. Will be switching bank soon.

Making basic account changes is becoming as bad as going to the DMV.

Came to cash my money order they said I couldn’t do it without an account how does that make sense ?

Very poor customer service at the drive through this morning This branch's service is declining . No greeting, no hello etc...