Arvest Bank Prospect Ave, Kansas City

Place has definitely changed over time, I seen a few people that has stayed around throughout the time and staff has definitely changed dramatically with attitudes and support some staff are easygoing and only two seem to be really rude and lack the role of helping people, other than that I’ve been banking for years it’s a good bank

Professional, outstanding service with a smile! Just opened an account, and was very impressed with Marisol Escobedo and the staff there. She was very knowledgeable about the products and made sure i had a good understanding about my product choice. This let me know that I had made the right banking choice. There are bigger banks, but customer service means everything to me and others. Thanks for all you do!!

I went to create a new checking account and since I walked in until I left was quick, professional and well-organized. The assistant branch manager (Bryan Montelongo) worked with my solicitude and explained me everything I wanted to know and answer all my questions, kindly and friendly at all moment. I extremely recommend this Arvest branch, especially if you speak Spanish only and do not understand all this process.

This Branch location is racist! This is the only branch in the metropolitan area that doesn't offer the customers a Public restroom. This is done only in the black community. All communities should be treated equally. When I file a complaint with the customer service department my account was closed. I am happy they exposed their racism and did not care about who knows.

This bank is inconsistent and make the rules as they go! Not all but some of the bankers are not at all friendly and major attitude reflects their customer service ! I rate a 0 star but not an option! All other locations are great!

Just opened an account and very surprised with both the teller Dana I believe & Brittny was amazing. The customer service these two woman gave me has been unmatched!!! Thanks for being great.

Arvest online banking is a deceptive and fraudulent. They will not allow you to open an online banking over the phone. The want you to go into a branch and pay money to open an account. The customer service both online and in person is rude .

Always service is on time and all the employees of this branch are very welcoming and humble people who are well dedicated to the customers they serve I can't exchange arvest bank for any other bank.

Offered job position, woman called me and didnt explain who she was and said i was being rude for asking. Never apply here, attitude from the first person ive ever spoken to from there. Very unprofessional.

Terrible place to bank ..they take all your money in fees of stuff you dont want .they set you in accounts that drain you .and then when you point out their wrong they ignore you or make it seem like you was wrong ..i been waiting over 6 months to get my money back .today they wont even give me an answer...you should be ashamed !!! Taken from the poor ..greedy