Arvest Bank Section Line Rd, Hot Springs

I have twice now received some very bad service from this location. There is an older white lady that works in the drive through that is so rude. She is so short with me, cuts the camera off as I'm talking. Honestly, my partner is black, and he gets the same feeling that I do that she's displaying signs of racism. She will act differently once she sees him in the car. I have used Arvest for many years at many locations, I've banked with Arvest since they were Superior Bank! This is the rudest teller I have EVER experienced. I would not be going to this location if the Albert Pike location and the one near bathhouse row didn't shut down. I frequented those nice locations when they were open.

Not sure why they still close at 5pm while other banks close at 7… this is 2022 and this bank kinda needs to catch up.

Nice experience friendly people just wish they could have a branch closer every location in hot springs arkansas is in opposite direction of home and work

Awful service. I went in on a day where they weren’t too busy, there was only 2 other customers in the lobby. Sat in the front lobby about 30 minutes then walked out. Went to the bank across the street from Hot Springs mall where I was immediately taken care. It’s also 1/3 the size of the first bank.

The ATM there doesn't function properly. The screen needs to be calibrated or replaced. Ive been here several times and can't deposit cash.

I always have a great experience when I go to Arvest for my personal banking. They always got above and beyond to help their customers!

The staff here are very polite. Very nice folks.