Arvest Bank W Pleasant Grove Rd, Rogers

Arvest is a good bank. We have several accounts and our mortgage has been through Arvest twice. They have very helpful employees that are good at their job. However, their system of reaching a specific bank and a specific employee is really bad. You are sent to a central answering location and have to wait a long time. I would suggest you get a receptionist at each bank and allow the bank to handle their own calls. It is a personal touch that relates to the hometown feel. It is extremely anoying and time consuming. Please change it!

Arvest has fantastic service, locations everywhere, is 21st-century ready (i.e. has an app, online check cashing, and multiple internet functions), and even gives out popcorn to customers on Fridays! I have yet to see a bank even come close to the service I have enjoyed at Arvest!

I have never been to the Arvest on Pleasant Crossing in Rogers, AR. But I went to Cash my mom's check for her and of that money I needed 57 one dollar bills. I told him more than once. He was on the phone at first. Then he gave me something to sign that only had $57 written on it. I reiterated that I wanted 57 one dollar bills of the money from the check. The check was for $216.67 and he gave me back $273.67. Since my mother wasn't with me he deposited the check into my account and then gave it all back to me. Or so he said... Dummie! He gave me the amount of the check PLUS $57 more dollars out of my account‼️ If he hadn't been on the phone in the beginning, he might have understood. But then I explained again, and he still didn't get it right. Good thing we're not poor. Fifty-seven dollars could be a lot of money for someone. And I was thinking, now I should go deposit $57 back into my account. Then I see there is not 57 one dollar bills. And I even explained to him that the reason for the dollar bills is because my mother gives us one dollar for every Birthday. So my brother is turning 57 years old. Why in the heck didn't he give me 57 one dollar bills?! How hard is that to understand, especially after I explained the reason for all the one dollars. Now I REALLY have to go to the bank. I might not have gone for the $57 taken out of my account. But now I have to make another trip. God grief! The only reason I stopped at that Arvest is because I was at a nearby store.. His station # is DT01 His teller # is 0335 Tell him to listen to the customers‼️

Nice and friendly staff. Free popcorn and newspaper while you wait. Never too busy unless it's Friday rush.

Had to do a charge back. Got helped quickly.