Arvest Bank Se 29th St, Del City

Would give zero stars if I could! Went in today to close an account and the gentleman behind the counter was apparently new and was doing his very best to assist me and my mother with the closing of our accounts. Another employee Katherine, who was also working behind the counter stepped in to assist him with what he was doing which was getting the remaining funds out of our account, very rudely comes behind him standing over his shoulder correcting his every move. Who can learn their job like that, much less learn to be good at their job in those circumstances? Can we say hostile environment? As we were leaving my mother said goodbye to her and accidentally called her the wrong name and she felt the need to correct my mother in front of the entire lobby. We will never be back to this bank! Thankfully we found a better place to take our business! I highly recommend going elsewhere if you are looking for friendly business!

I have been with Arvest over 18 years. This is an update to my last review. They are completely closed on Saturday’s, no drive thru or walk in banking. In today’s world this Arvest Bank, this branch is only open M-F 9-4. I would not recommend this bank/branch whatsoever for convenience. They are Due to Covid 19 the lobby is closed and only the drive thru is open. One, let me repeat there is ONLY ONE person working the drive thru which has 4 open lanes and a walk up window. I have been waiting online for 25 minutes. This is ridiculous!

The actually bank itself isn't too bad but they never fix the ATM and you can never deposit money using it when you need to! You end up having to drive way out of your way to get your money deposited if you are going after hours. It's insane no one checks the ATM regularly!

When you come in As None member and you're asking questions about accounts. Enquiring about moving accounts to the institution. Then you asked the lady behind the counter if you could change out a $20 bill. And she says no we don't do that for non members but More than happy to go ask. So I stand there for a short period of time and she comes back and hands me my change from the tueni that she broke. And says have a nice day so she was mad at me because her manager told her she could change my one $20 bill 22 $10 bills. Sir next time don't say you cannot do something in then when I hold to it and say yes go talk to your manager &c don't be upset whenever the manager says yes.

I have been with Arvest for many years , there are many reasons for that . Customer Service being the main one .Problems will arise regardless what industry you are in ,what determines a "good buisiness "or not is the way in wich those problems are delt with .Arvest seems to excell at fixing whatever comes up .The C.S.R's i have done buisiness with are just Amazing .Many times going out of thier way to make sure i have been taken care of or shown an easier way .I have several accounts both buisiness and personal , many loans and do transactions almost daily and i could not be more satisfied with thier level of commitment .I know we will do great buisiness for years to come.

I originally rated 5 stars, but showed up today at 8 am to deposit a check. The lobby doesn't open until 9 and the drive thru had only 1 person working. The drive thru hours are 7:30-6 on weekdays. Arvest used to have 7 am to 7 pm drive thru at every location. These changes aren't convenient for customers

Terrible experience. Incorrect name on my business account. Can't show me documentation that info was correct. Spent over aN hour setting up a account that is totally incorrect. Very frustrated. I will only do business with Midwest City Location. Period

This is a nice friendly bank that has a Community Bank atmosphere. The staff is friendly and courteous and it does everything you expect the bank to do.

Refuses to notarize ballots for non-customers. It seems they've forgotten that notaries are regulated by the state and not their lawyers and notary fees must be waived for official ballots.

I have yet to have friendly customer service in the drive thru. However, they were very nice the one time I went inside.