Armed Forces Bank 12th St, Fort Lewis

I had a great time at the bank, as I got to visit the USO for the first time since my very first week here. However, this is a cry for help because I left my book in that room. I was right in the middle of "A Dream so Dark" by L.L. Mckinney, so if there is any way to retrieve it, i hope someone will let me know.

Excellent service, had to replace my card and got it on the spot along with info I wasn’t tracking.

These banks always try to make they seem military friendly. They are cholk full of hidden fees and God help you if you over draft even one cent. They will charge you around a $40 fee that is non-negotiable. At this time Navy fed is still number one with USAA second for military personnel. They are way more user friendly and will work with you to resolve issues, instead of placing the blame solely on the user.

I received a $5000 CAP loan from AFB and the bank keeps charging me service fees; once for $20 and there next one was $10... The first time I called they reversed it and said I shouldn’t be getting charged because it’s a CAP loan. The second time I called they said my account is a checking account and since (I do not have a direct deposit going into this account; the service fee applies) W...! T...! F...!!! Both times I have called I have been put on hold and waited for over half an hour both gd times. If you are getting a CAP loan from this bank, transfer the full amount to another bank immediately (Such as USAA) and avoid the bs you will have to deal with. The last time I called I was on the phone for 48 minutes and they hung up on me after taking me off hold.

Super friendly and always helpful. We love going to AF Bank on JBLM.