Arlo Zoerner - CrossCountry Mortgage Mitchell Dr, Walnut Creek

Amazing and professional is the best way to describe my experience with Arlo Zoerner and his team at CrossCountry Mortgage! I have trusted Arlo to guide me through my financial part of my mortgage since 2019 and have gone to him several times now. Arlo and his team are very knowledgeable and are welcoming to any questions and concerns you may encounter. He has made it a painless experience and has connected me with right people to help me with my other household needs. I started my homeowner journey lost without a clue of where to start but once I was introduced to Arlo I was no longer afraid to take any steps necessary to make my home ownership a reality. I highly recommend Arlo and his team to anyone that wants an honest, reliable, knowledgeable, and client friendly group to aid you in making a huge commitment like how ownership!

Arlo and his team are truly incredible. To ensure I was competitive in the aggressive SF market for a home I really loved, Arlo and his team got me fully underwritten BEFORE I submitted my offer. I was thus able to submit a contingency-free offer. Not only that, he lifted mountains to get me that approval within 2 days. I was working with another lender and I'm 95%+ confident I would still be house hunting as of the date of this review (as opposed to an elated homeowner in SF) if I didn't turn to Arlo. Arlo not only coordinate numerous details with my real estate agent at the drop of a dime, he aggressively (but nicely) advocated for me with the seller's agent. Once he helped to get me into contract, he and his team were so incredible with daily updates and timelines and calls to ensure I knew exactly where things stood and allowed me to close in as little as 14 days! If you want to buy a place in the competitive Bay Area market, hiring Arlo will only help to ensure your success (and save you from unnecessary stress)!

I am truly grateful to Arlo and his team for helping me through this process. Buying a home is already such a stressful endeavor, but Arlo made it as painless as possible. I was truly impressed by how easy it was to get a hold of him and how quick his response time was to any questions I had. He also would consistently call me to see how I was doing and if I ever had any questions. By the end of this process I truly felt like I ended up getting a home and a friend out of this. Thank you again to Arlo and his entire team for everything that they did for me.

We had the best experience working with Arlo Zoerner from Cross Country Mortgage when buying our new home and we recommend him highly! Arlo is very thorough, professional and knowledgeable, and was always available to answer all our queries. He and his team went above and beyond to quickly get us pre-approved, then helped us make a strong winning offer in this crazy Lamorinda housing market and then worked round the clock to ensure a smooth & timely close. He also provided us with the best interest rates and went out of his way to make the entire house hunting process seem very easy and fun! Also very warm and personable. We are very happy with Arlo and his team, and they will now be our go-to Mortgage team.

Where do I even begin, Arlo and his team are Amazing. Back in 2020 my wife and I decided to purchase our first home so you could imagine how nerve recking that was or at least we thought it would be especially smack dead in the middle of a pandemic. Nope, Arlo and his team made it a swift and easy process. He checked in on us all the time with updates and assured us if we had any anxieties that everything would be okay, and it was ALWAYS OKAY. The loan went through with no hiccups and we were officially home owners🏠🤗. Fast forward to a year and a half later December 2021, Arlo being Arlo always keeping us in the loop called us with an opportunity to save more money by re-financing (Thank you for keeping your word Arlo and not forgetting to let us know whenever there’s a opportunity for us to save). Just closed in January with great savings and it feels amazing. A few extra hundred bucks in our pockets every month, we’re not complaining. Arlo and his team made us feel like family, heck we are family at this point🤣. Thank you Arlo for believing in my wife and I and making our dreams come true. You ROCK! Your team Rock too!

Arlo and his team are phenomenal. They are responsive and patient about answering questions about different loan and down payment options. Their company orders appraisals from great appraisers who will make sure that the appraisal opinion is based on the local market conditions, which is really helpful in a markets where the list prices are not transparent and buyers have to bid. Choose Arlo!

Arlo and his team were on point. Before we were in contract until the final closing days, Arlo was professional, reliable, and very quick to respond. He will definitely be in my arsenal of lending options for my clients down the road. Working with him was an absolute pleasure and I would not hesitate to work with him again.

Arlo has worked magic for me on numerous occasions. Despite my unusual financials, Arlo and his team have managed to get me a loan every time I've applied. Even better, he and his team are ALWAYS a pleasure to work with, making what can be a very stressful process less stressful. I highly recommend him and his team, and will continue to use him for every loan I pursue.

If Platinum customer service was a person….Arlo would be that person!! Recently Arlo assisted me with a refinance. He provides stellar service as usual! He’s punctual, attentive to all of my questions and never fails to proactively walk me through the process ALWAYS answering all questions I have along the way. If you’re looking for a loan officer that will go above and beyond and has great team as support….look no further!

Arlo worked with us to get our escrow closed in under a month. As first time home buyers, this was a stressful process, in a very crazy market. Arlo acted as a reassuring voice and thoroughly explained the loan process from start to finish. He was always accessible by phone, text or email and showed compassion throughout the process. A pleasure to work with.