Arizona Federal Credit Union W Ross Dr, Phoenix

Bank has so many issues. The staff are thugs, with bad attitudes and are not helpful. Funds post the latest here of any bank that I've used. Pay checks post late on pay day. Do yourself a favor and choose one of the many other Credit Unions around.

Very friendly staff, Courteous and helpful I feel like I'm at home. I don't think I could ask for more From a credit Union they just try hard try hard, thanks for being there

Absolute incipient. I Just wanted a make a simple appointment. It took over 45mins to make the appointment. UNREAL!

This is not the first time I've had a problem with the azfcu but it definitely will be my last I will be looking into changing my account to somewhere else.

If I could give zero stars I would. If you want to business with a terrible organization look no further. Especially a branch ran by Alex (Branch Manager) and Brittney Morgan (Service Manager). These two individuals do not and will not follow up as the claim they will. Alex called randomly one night after I left a poor review about how this branch ruined my credit. He told me towards the end of our call that he would “help resolve the issue” and follow up once it’s done. Well let me tell you, it’s been four weeks and he still has not “resolved the issue” nor has he followed up. I have request four times that he follow up and resolve this issue that I’m having but he still cannot seem to find it in his schedule, nor make it a priority knowing it’s been about four weeks. He clearly doesn’t care. Now for Brittney. She was the initial representative that reached out to me about my poor experience. When I responded with how to be able to communicate with me, I couldn’t get her to reach out either and I gave her my direct contact information. I had to reach out four times before she responded, knowing she was the one that reached out to me about this problem acting like she cared to fix it. She also told me she would resolve the issue but still has yet to do. Long story short, I’m soon to be ex wife was granted the car that had a car payment (which was court ordered) and she failed to make several months payments and all of my information was deleted out of the website and Arizona federal credit union did not notify me once during these late payments. After several late payments that I was not notify of, they AFCU finally reached out to notify me about the situation knowing I am the PRIMARY on the loan. Their policy states that they are required to reach out 7 days after a payment is late because it on day 10 they notify the collection agency. I did not get this courtesy and they do not “accept” court orders. So because of my terrible ex wife and terrible company, my credit remains ruined because of AFCU inability to contact me and follow court orders. The irony of this situation is, when they called me I made the payment, knowing I did not want to effect my credit. So why did they break their own policy by not notifying the primary (me) or even given me the chance to make the payment? I had an 816 credit score.. I have always been In good standings. Had I had access, notified and or even received a phone call I wouldnt be in this situation. Lastly the fact that they don’t accept court orders is ridiculous. I havnt been in possession of that vehicle of almost a year and the judge ruled it’s the opposing parties responsibility. So why can’t we setup the loan tbe reflect that and remove me… Currently my credit is ruined and I still have yet to be taken care of. AFCU is a terrible company and I do not recommend doing business with them. Especially this branch with Brittney and Alex.

I have been a member for 7 years and this is an excellent credit union with all the website and app capabilities of a large bank, and all the member services, great interest rates, and customer care of a credit union. At this branch the staff have always been capable and helpful. No long lines. Clean and comfortable. As for the institution overall, I won't go into the basics of banks vs credit unions, other than to say that the only advantage people can ever come up with for banks is all the services and "bells and whistles" they offer. However, AFCU has an excellent website & app with all the tools you could want. I'm instantly and unobtrusively alerted on my app of all "card swipe" purchases. I have text notifications of large withdrawals, I can take pictures of checks to deposit them, etc. The card power app lets me turn my cards on and off instantly. I keep my credit card locked unless I'm about to buy something. I generally keep my debit card unlocked, but for example if I cannot find my wallet I just lock that too and don't have to worry. It's quick and easy to get help by calling, I have never experienced more than 2 or 3 minutes hold time and honestly, even though it sounds weird, I like the upbeat fast-paced hold music anyway lol. In a tight spot and need to skip a credit card payment? AFCU has your back. Credit unions are great, they are on your side, and unless you have 100k plus in savings so that a bank will actively court you with personalized interest rates, or you need to have an ATM within 5 miles of you at all times, there's really no reason to use a bank. Having been a member of a few CU's over the years, I can assure you AFCU is the best one I have ever been a member of.

No stars for D.V.branch! on 6/7/21 Aprox.10:15 am/10:45 drive-thru was very-very slow.I notice the truck making 3 to 4 drops only one person working the drive-thru because only 3 drive ups were open. After one was empty I pulled to the open one, still waited a few min.more I told the teller it was ridiculous that all that time on one car when 4 to 5 cars are waiting. then the branch manager came on to talk to me asked me what my problem was. He treated me like I no right to complain. Please review the drive thru video and you get back with me and tell me what you think. I have been a customer for 27 yrs. I really do not like to be treated like that. This is not the first time I had problems with this branch. Thank you. Domenico Robustelli

friendly enough, but far too many problems for online banking I will be looking to move my account from here.

I had someone withdraw from my account and they caught it and returned my money. 10 transactions waves monthly fee. No minimum of 500 in account They support humane society and other contributions. Honest and friendly staff. It works for me and I like it.

We recently had an issue with fraud on our account, so my husband and I had to come to the branch to have our account investigated. Janis assisted us and she went above and beyond to help resolve our concerns. She was friendly and our funds were reimbursed rather quickly. She made sure to start a new account for us and answered all questions. My only reason for giving a 4 star rating is because the branch requires visits to the branch by appointment only and they require customers to wear masks, which should absolutely be a personal choice. The bank should only be concerned about social distancing and keeping their business sanitized. I’m a customer at another bank as well and they’re open to the public and do not enforce the use of masks.