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Arizona Federal Credit Union N Hayden Rd, Scottsdale

3.1
(10)Loan Agency
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3396 N Hayden Rd, Scottsdale, AZ 85251, United States

+1 602-683-1000

https://www.arizonafederal.org/

  • SaturdayClosed
  • SundayClosed
  • Monday9AM–5PM
  • Tuesday9AM–5PM
  • Wednesday9AM–5PM
  • Thursday9AM–5PM
  • Friday9AM–6PM
CLOSED
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    Arizona Federal Credit Union 01
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    Reviews

    3.1/5.010 Reviews

    M

    Mac Turberville
    5

    I have been a member for 7 years and this is an excellent credit union with all the website and app capabilities of a large bank, and all the member services, great interest rates, and customer care of a credit union. At this branch the staff have always been capable and helpful. No long lines. Clean and comfortable. As for the institution overall, I won't go into the basics of banks vs credit unions, other than to say that the only advantage people can ever come up with for banks is all the services and "bells and whistles" they offer. However, AFCU has an excellent website & app with all the tools you could want. I'm instantly and unobtrusively alerted on my app of all "card swipe" purchases. I have text notifications of large withdrawals, I can take pictures of checks to deposit them, etc. The card power app lets me turn my cards on and off instantly. I keep my credit card locked unless I'm about to buy something. I generally keep my debit card unlocked, but for example if I cannot find my wallet I just lock that too and don't have to worry. It's quick and easy to get help by calling, I have never experienced more than 2 or 3 minutes hold time and honestly, even though it sounds weird, I like the upbeat fast-paced hold music anyway lol. In a tight spot and need to skip a credit card payment? AFCU has your back. Credit unions are great, they are on your side, and unless you have 100k plus in savings so that a bank will actively court you with personalized interest rates, or you need to have an ATM within 5 miles of you at all times, there's really no reason to use a bank. Having been a member of a few CU's over the years, I can assure you AFCU is the best one I have ever been a member of.

    Response from the owner

    Hi Mac – Thank you for the great review and thank you for being a member!

    A

    Angelina Olivas
    5

    They have lovely associates! I was frustrated with my gym membership and I was on a phone call with Pat she helped me straighten everything out and in the most calm and genuine way! Thank you so much Pat you’re so awesome!

    Response from the owner

    Hi Angelina – Thank you for the great review - we really appreciate it!

    N

    Nicki Cox
    5

    I don't even have an account here. I used shared branch service to make some transactions for 2 other credit unions. Lisa was very helpful, patient, friendly, sincere, and delightful to work with despite some issues and complications with my accounts at almost closing time. I saw her interact with other customer, and she made the elderly gentleman's day with the same lovely attitude. Especially in the midst of social distancing, it was really wonderful to see such a scene (and I could tell he really appreciated the interaction). She definitely made my day, too! Her manager was really helpful in completing my transactions also. Atmosphere in general was really positive, helpful, and friendly.

    Response from the owner

    Hi Nicki –Thank you for the great feedback. We’re so glad you came in and were happy with your service experience. We hope you’ll consider becoming a member!

    K

    Keith Murray
    5

    Loving AZ Fed so far!! Minimal fees and amazing service, not to mention super friendly folks!!!

    Response from the owner

    Hi Keith – Thank you for giving Arizona Federal the great review - we really appreciate it!

    J

    Jacque Bourrie
    2

    The lag in posting checking account balances after the CU has issued payments is totally obscene. If a person kept their balance as lazily as the online accounts, we all would B in terrible trouble. If the checks/electronic actions can B accomplished, WHY can't the balances reflect so? I had payments to B issued Thursday July 5, 2018. As of Monday July 9, 2018 my balance is still the same as Wednesday July 4, 2018, the day my membership was deducted. THAT they can do quickly. IT needs to get on the ball & forget about all the "pretty" & become EFFICIENT! Yes, I'm angry & delayed any comment for too long. My post is a flat 2, not 2.8!

    Response from the owner

    Hi Jacque – Thank you for your feedback. Depending on how the transaction is process does determine how long it takes to clear the account. For example, while a debit card transaction will clear the account instantly, an ACH item (electronic check) typically on average between 2 to 3 business days. We’ve forwarded your information to one of our senior team members and have asked them to call you today. They will be happy to review your account and help provide clarification about your concerns. Thank you!

    M

    Meghan Draper
    1

    Stopped in on Black Friday to pull out cash, and requested new ATMs card for husband and myself, as both have numbers worn off. They wouldn't let me put in the order for my husband's. So ridiculous. I could drain the joint account on my signature alone, so why not just let me order him a checkcard? He is worked very long days in retail right now, and the last thing he needs to be doing is driving to the bank for a stupid checkcard. Also, she said he could call. That, in and of itself, is also a hassle when dealing with AZFCU. #2019Goals - New Bank. Updated: 11/27/18: Called in and Shelby took care of this for me. She handled the dual request of both cards. It was not an issue. Shelby was a true representative, and high merits to Shelby for taking care of the customer. She should be promoted! The lady at the Scottsdale branch, I believe, was judging me. I believe it's because I said I couldn't read the number for online orders off my card. At any rate, she neglected to perform a service, and frankly, I think she is bad for this branch. In today's era, you need to provide exceptional customer service, because if you won't, the next bank will, and that is what customers are seeking.

    Response from the owner

    Hi Meghan – Thank you for your feedback. We’re sorry to hear that we didn’t provide you with service you required at the branch, but are happy to hear that everything was taken care of when you gave us a call. We’ll be sure to pass your comments on to the branch and have them use this as a learning opportunity that will help ensure that they provide the best service possible. Thank you.

    C

    Chuck Rogers
    5

    I first went there because it was a shared credit union and it was closer to my home but I had such a good experience on several occasions that I actually opened an account I was happy that I could actually go inside and everyone I've dealt with from new accounts to tellers have been great let's not forget the Greeter's at the door...they are always very friendly Chuck Rogers

    Response from the owner

    Hi Chuck - thanks for the great review! We're glad you're a member!

    M

    Michael Minnis
    1

    I’ve had a car loan for a year now from Santander at 15.7% and 431$ a month payments never missed a payment! My credit is up from a year ago as well! Ask Az federal to refinance my car loan which my car is worth 22,000$ they said, and the loan amount would be 18,000$ well under their guidelines for what it needs to be! The guy said he could get me 7.99% interest rate with the numbers he had in front of him! And of course they deny me the loan and their reason is because I just started started my own business a year ago and haven’t filed taxes yet! Even tho I have bank statements with over 8,000$ a month Unbelievable! So instead of them getting my payment now I’ll continue to pay Santander! Santander is the best!! You have someone here who has been paying a year straight with no problems and you deny a perfectly good potential client/customer who could and would spend money and open accounts with you!! Doesn’t make any sense what so ever.

    Response from the owner

    Hi Michael - Thank you for your feedback. We're sorry to hear that we weren't able to meet your lending needs.

    A

    Ava Marie
    1

    Horrible place and they are racist. Who calls police on someone and racially profiles.

    Response from the owner

    Hi Ava Marie - We're sorry about your service experience and would like a chance to make things right. Please email us at [email protected] with a good contact number and a member of our team will reach out.

    L

    Larisa Quijano
    5

    We have had fast efficient service for over 30 years. Could not ask for a better banking experience.

    Response from the owner

    Hi Larisa Quijano – Thank you for the awesome review and for being a loyal member!

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    FAQs

    • 1. How Can I Get Related With Arizona Federal Credit Union?

      In order to get related with them for loans, you can dial this phone number +1 602-683-1000, or you can direclty find out loans online. If you need any loans like personal loans, you can hit here, which will be faster.
    • 3. How Can I Take Out a Loan at Arizona Federal Credit Union?

      The most efficient way is to fill in an online application form. For your need of payday same day loans online, simply visit our website to find further information.
    • 5. What If I Cannot Repay The Loan On Time?

      The best way is to talk with your lender at first and think of a solution for both parties.
    • 2. How Can I Find Arizona Federal Credit Union?

      Arizona Federal Credit Union is located at 3396 N Hayden Rd, Scottsdale, AZ 85251, United States. If you wan to visit them on your own, you can check the map to find a way to get there.
    • 4. Is Arizona Federal Credit Union an Agency? Or a Lender?

      Arizona Federal Credit Union is a Credit union. Or you can directly find CocoLoan, which is an online lending broker, can help you connect with 100+ lenders to get various loans like installment loans, view this page to find out more.
    • 6. Can Arizona Federal Credit Union Provide Title Loans Online?

      Sure. You can get title loans for bad credit by clicking here.