Apple Federal Credit Union Monument Corner Dr, Fairfax

Worst customer service. My wife was over an hour on the phone and all of the people she got transferred were rude and seem like we were bothering them by calling. They were cutting her off while she was talking and transfers her to multiple people. We’ve been with them for year, took two car loans with them (paid them off) and also have a business account. But after today we are closing our personal and business accounts and taking our business somewhere else. My wife is a teacher and they certainly not care about their cuatomers.

I have never said anything bad about Applefcu because I thought they were different from other financial institutions. I have been a member since it first initiated in early 2000, when it was offered in the school cafeteria. I am 33 now, have been loyal and brought many family members and friends over to them. Iooking back to all these years Applefcu has not helped me feel financially secure, nor given me the opportunity to work towards improving my financial situation. I once read that applefcu was initiated by two teachers who didn't have the money to fix their car and wanted local people to have a better option in banking. I understand that they don't have to help anyone. This "credit union" is the same as any other bank and shouldn't say that they are there to help teachers, students and the community. They don't care about loyalty nor try to assist with any options. With this competitive market there are much better financial institutions that are willing to help and improve your finances.

Require full tax returns on all auto loans. Just no common sense. Forget working with their auto loan department. Must always speak with a supervisor to get anything done. Employees do not listen or understand their own products and are very rude. I no longer do business with these folks. Require full tax returns on auto loans. Was able to get a full loan approval within minutes online from Navy Federal Credit Union, while Apple FCU required full blown tax returns. Just not worth it.

A beautiful addition to Fairfax Corner. The branch has a handful of employees who usually help with loans and account maintenance, while there are automated tellers, super easy to use, just need my debit or credit card! There aren't any tellers unlike older branches but it's still very easy. The branch is huge and has a waiting are and all the bells and whistles.

I cannot say enough wonderful things about Anthony L. He truly is the epitome of excellent customer service. He has taken time to chat with me off and on for almost a year about what the best options are for my goals. He is extremely professional, patient and willing to go the extra mile. I am so grateful that he was the person who called me back after a loan inquiry last year. Do whatever you can to keep him around, he is a GEM! :)

After applying on cradit card they send it me pre approved . after seven days with excellent cradit history 800 score ... they declined cradit card ... please don’t apply cradit card with this bank they put hard inquiry on your cradit profile and then declined.... and they send it to me email giving free financial counseling how to bring down your debit .... LOL... I don’t even have any debit .. this is Joke .... comparatively other banks and cradit unions I think they need counseling how to deal credit applications ... I highly recommend to everyone don’t apply cradit card with them ... disappointed...

You won't find any live tellers at the branch office here. Teller service is automated or provided via video conferencing at the kiosks. Services that cannot be completed in the typical ATM fashion are completed via video by a remote teller in an office upstairs.

Called FUMING cause an error was made on my account, called the contact center rep ABBY was SOOOOO calm , resolved my issue, and calmed me down. makes up for the wait, she was probably giving other members the same amazing service i got!

They had me wait 30 minutes to tell me I couldn't be seen and would have to come back another time. What an odd business choice. I would have just told the customer they couldn't be seen instead of making them wait while I wasted their time just to then tell them I wasn't going to help them. Weird power move.

Has 2 large ATM’s along with a few in person staff. The ATMs have remote access to tellers that can help you as well.