Appalachian Community Federal Credit Union Park Ave, Norton

Went in and the girls where amazing.Rachel helped me get my truck refinance and got me in contact with the right people. The girls that work their are curtesy and very professional at their job. I like the girls in JC but it’s much easy dealing face to face when getting a loan or bank services.

I have been with them from the beginning, about 25 years ago. I couldn't say anything good enough about them. They're the reason I had no dealing with banks. Not only Norton but all the AFCU's were extremely efficient and friendly. They used to go beyond anything I could expect. But recently they have gone to Hell. all the good employees have quit and gone to local banks in the area,They completely changed the operating system and credit card company. I have had nothing but trouble since. I Stopped all but one of my income sources from coming there, and am working to stop that one. I canceled my credit card, withdrew my CD's, savings, and emptied my safe deposit box. I only keep the minimum $5.00 there in my checking till, I can get rid of them completely. I get tired of seeing employees driving $50,000 Vehicles, and building multi million dollar buildings, knowing that I'm paying for them. Well not me. They'll never get another cent of my money.

Customer support are the rudest people i have ever dealt with in my life.every time i call customer service they are extremely rude and they even go the lengths to talk down to me. Even after threatening to closr my account the manager leslie told me good riddance and was very rude to me. You have lost a 140k a year earning customer who has paid off multiple loans. If you want a credit union go to eastman because these people are snobs and dont even have the income to match.

Place is a Joke, The get away with a lot of Illegal stuff, I’ve been dealing with a mess with them since 2016. And they keep randomly opening a closing an account. And I mean they did forge my signature as well on a loan that was not mine. Stay away from this place because they will destroy your credit and laugh about it when you try to fix it. Eastman is 100 times better customer service wise and all around better banking.

I can NEVER talk to anyone and get answers about my card. 4 times today I have called the toll free number, have given my card number 7 times and STILL know nothing. Total phone time logged? 72 minutes. Best part, I'm 5 min from the office in Norton. Time to go somewhere else.

The actual location staff are awesome, But the gentlemen I spoke to for account assistance “Trey” was incredibly rude and even had the audacity to talk down to me for forgetting my password... to my own account... that I use to pay them back. It’s like they don’t want to stay in business with that attitude.

blonde woman made advances towards me after I tried to make a large deposit. was uncomfortable and decided to start an account with eastman.

how can you be rude to members and stay in bussiness

Great people who work with less than good credit!

does not appreciate members and tons of fees