Anderson Brothers Bank N Main St, Mullins

I had 2 loans with this bank and had to call numerous times over the years to correct duplicate draft, customer service issues etc. over the years. I could deal with that at the time and over the last year and half, it has gotten even worse. I was drafted for a payment on an account that had been paid off for several months. Trying to call in to get corrected, I was on hold for customer service for over an hour, was told I would get a call back that day. Of course no call, so I called back in the next day, 40 minutes on hold to be told the same thing!!! I called back the same afternoon after another 42 minute hold and was told they would refund me but would have to hold until the payment that I did not owe cleared the bank......What??? Your company makes a mistake, correct it! I ask for a letter showing both loans were paid off several months before the in correct draft incident and it took over a week to be able to go into the local branch and pick the letter up and when I went, they had no information on the letter other than Both loans are paid in full.....Which loans? The amount? Account number?, then I ask for the information to be put on the letter and they could not get the printer to work, so it had to be hand written. Long story short, the customer service is non existent!

I mainly use the Aynor branch and they are excellent. Other locations are very helpful too. Finally, I just got off the phone with customer support and they do a great job also. This bank is customer-service driven and I am very glad that I bank with Anderson Brothers Bank.

Absolutely terrible bank I was charged extra 6 thousand dollars in fees that were added on my loan without my knowledge and when I asked why my loans not for what I sign for when I bought the truck they said it was added to the loan and I can't take it off my loan even if I re finance so now I have to pay it in a nut shell I sign to pay 28 plus interest now my stuck paying 34 plus interest I will never use this bank again side note I got a loan threw wells Fargo the next day and I didn't get the ridiculous loan fees added on my loan is what I sign for originally y'all should look into that

Customer Service was decent. They approved me at a time when I really needed a new car and my credit score was lower than it should have been. Anderson Brothers came through for me and I thank them very much!!!

I've had several loans with ABB and have 2 bank accounts they always give good customer service!!!!! Easy to work with. You just get that hometown feel with them. Love love ABB!!!!!

A great place to bank... I have had loans with them for over three years now and Mrs mitzy at the Dillon office has made sure that she could help me anyway and any future loans I will have, i will only deal with her. She has made my experience with ABB awesome

I’ve been with ABB for a few years an the experience I got today with making a payment was the WORST!! Brittney was so rude for no reason!! She asked for my account number an I stated to her that “I didn’t know” before I could even finish the fact that “I didn’t know let me look it up” she cut me off an said “you don’t know your account number? “Well you need to know” !! I am a manager in customer service an her attitude seemed more personal then anything! You don’t handle customers like that. Very unprofessional!! I’ve always bragged about how good my finance company is with working with people but that service that I got today was unacceptable! It made me feel like I want to refinance my vehicle with another company! Brittney in customer service is SO Nasty in her approach an I felt rushed!! She could not answer any of my questions that I asked! I hope customer service calls are recorded because someone needs to listen to the call. ABB has ppl that will work with you like HEATHER KING is awesome !!! One of the nicest, I feel like family everytime I deal with her, & people like her!! Today with BRITTNEY I felt like a enemy!! ABB has been good to me but TODAY was horrible!!

No stars. This is the most mean spirited bank ever. Had a situation and offered a solution that would work but they would rather be cruel with no compassion. They we treat you like family motto is truly a huge joke. Avoid at all costs doing business with these uncaring money grubbing bankers.

I had a previous loan with them and of course there were late payments due to hard times and job changes. I did pay the loan off along with any and all late fees. I applied again because I really needed another vehicle because the first one was ruined by Car Town Kia. I was denied by ABB. They claim to treat you like family but not in my case. I purchased my vehicle anyways without the loan and got a much better deal. Dont settle for those predatory loans from them because of your credit score. The credit system is set up to deny poor people good ratings so they can be steered toward high interest loans. Also the areas of town you live in dictates how your scored and treated when applying for loans. Work on your credit, dispute all your entries because some of them are not true. I would steer clear of this place because they did not even offer any recourse even after they got my first loan and it was paid off in full. I submit the following excerpt... People and communities of color have been disproportionately targeted for high-cost, predatory loans, intrinsically risky financial products that predictably lead to higher delinquency and default rates than non-predatory loans. As a consequence, black people and Latinos are more likely than their white counterparts to have damaged credit. This firmly-entrenched two-tiered financial system has had devastating consequences for entire neighborhoods of color. Starting in the 1990s, financial institutions began flooding historically-redlined neighborhoods with predatory mortgages that ultimately led to the meltdown of the global economy. Waves of foreclosures hammered neighborhoods of color for more than a decade before the crash and black and Latino Americans bore the brunt of the ensuing foreclosure crisis, recession and spiking unemployment. Droves of people turned to high-rate credit cards to cover even basic expenses, contributing to the consumer debt crisis and spawning a bottom-feeding debt-buying industry that purchases old debts on the cheap and then uses the courts to extract judgments disproportionately from people and communities of color. These judgments are then listed in their credit reports, which also brings down their credit scores, in turn limiting a whole range of opportunities. PEOPLE OF COLOR LET YOUR DOLLAR POWER SPEAK IN PLACES THAT SUPPORT YOU AND HELP YOU ECONOMICALLY. NOT PLACES LIKE THIS THAT PREY ON YOU AND TAKE YOU DOLLAR LIKE THEY ARE DOING YOU A FAVOR!!

I've attempted to make an online account for nearly 3 years. In the last 2 days I've attempted again to make an online account. I've spoke with DIFFERENT employees every day. Not one has been able to assist me. Brittany was rude and didn't want to help me kept saying I should call tomorrow and speak with another rep. Nikki called me at 8 am today and I've never gotten her call back. TERRIBLE BANK LIMITED RESOURCES ABSOLUTELY TERRIBLE CUSTOMER SERVICE, DON'T BANK HERE.