Amscot - The Money Superstore Buenaventura Blvd, Kissimmee

Wanted to recognize Lily. Thank you!!!! Was having a not so bright day. Your service, attention, friendliness made it all better. God bless you!!! So glad you are here.

They did well. I just got a money order but it was fine. Folks were very nice and polite.

Got to say it's getting better but still not great yes customer service needs to improve. Rachel the manager is great I've been coming to her for 7 years now and never a bad experience. She has excellent customer service and very understanding. She desire a reward.

I recently spoke with the manager of this location about the services that their location, and Amscot in general, offer to the public... and she was very friendly, speaking with a smile on her face, and not talking to me like she was trying to get me to use one of their services while I was there. But, before I left I figured I'd try out paying a bill with cash; not something I ever do anymore. I didn't mind the wait as it was less than five minutes, but by the time I got to the window I noticed immediately that the teller was not in a good mood... when it was my turn to approach the window, she wasn't even looking up, and yelled "Next!" I hoped that my subtle cheerfulness would help her to maybe put a smile on her face, but during our transaction she was slamming drawers and had an attitude the entire time, almost giving me orders of where to initial and where to sign and date--even though I continued to speak to her calmly. Towards the end I said very politely, "I hope your workday ends soon so you can go home and have a nice Friday evening... setting yourself up for a great weekend." Now I know that she was listening to me, but instead of any sort of response, she yelled out "Next!". I'm going right back to paying for everything electronically... but at least I can say that I have paid a bill using cash at a third party Financial Institution. I know that I'll need a Money Order at some point every few years, and whenever I do, I will use Amscot because you can't beat free.

Today was the worst day!!! OMG I'm was waiting more than 30 minutes to be attending!!! Horrible. I always come to here and never happened before. I hope give a better training to the people that was working Today. Just 2 people working and the Windows FULL!!!

Bad business, Western Union users, be aware, they ask for your social security in order to create an account, Publix and other WU providers don't. Bad customer service, 3 attendant inside talking, I was the only client waiting. Customers be aware !!!!

Had a urgent question about the pre paid card due to an unauthorized transaction on 5/31/2019. Forget the guys name but at 4:50 a.m. he puts me on hold for 15 minutes. I hang up call again and no answer. I drive by and he is on his personal phone. Very unprofessional. Had to call another Amscot due to his incompetence.

I went to cash a personal check given to me by my brother. As I was going through the process the representative started to ask me more than the necessary questions. I automatically felt judged by this representative, in which case would profile me as fraudulent. Great way to try to help the company but one shouldn't judge from their own prejudice. I even asked were these questions required and she replied, "no these are my own questions." Bad experience. Good luck people

Manager really nice spoke to her on phone today about issue I had with some rude old lady work there she was on my side hopefully they can step up they customer service we just want get our money be out .

They are faster that other amscots I've been to, and are friendly, always offering my kids a few tootsy rolls (nice touch). Keep up the good work.