Amscot - The Money Superstore Spring Hill Dr, Spring Hill

They have no idea how to process Western Union when you send money from your online profile. Some of the Amscot clerks will ask for you to write the name of the person you are sending too. I let them know I already did the transaction online they just need to check my ID and collect my money. The clerk will say no I can’t send money Western Union unless I do what they ask. Why in the hell would I take the time to send money on my Western Union profile to turn right around and give the same information to the Amscot clerk? I don’t like wasting time and doing thinks twice. Remember there is always a line of people waiting and there time is important too. Amscot needs to retrain there clerks on how to handle Western Union customers who complete there transactions online. The main problem is the clerks check Amscot’s crm for your phone in there computer. Then they look for your Western Union transaction with this phone number. If that phone number doesn’t show any Western Union transaction ready they begin to start a new transaction by asking you for all the information you already filled out online with Western Union. The clerk should have told the customer I can’t find your transaction in Western Union with the phone number in Amscot’s computer. The customer then would give you the phone number they have registered with Western Union and they clerk will find the Western Union transaction. Now you can ask the customer do you want me to update this phone number in Amscot’s computer? If they agree then next time the clerk should find you easier when sending money again. What’s not acceptable is telling the customer sorry you will need to give me all the information again and doesn’t want to listen to the customer to help them. The clerk says more or less do as I ask or I’m not helping you. I hope a higher up in Amacot reads this and retrain there staff.

I was kinda rude to Larelis, on the phone. She was very professional and helpful, even though, I was rude. Thanks for your help.

Worst customer service experience I've ever experienced at am Amscot. The manager and employees want to sit there and get paid but don't want to actually work to help the customers in the process. Will not be returning to this location.

Got a money order for a passport. Was in and out in less than five minutes. The only problem was they were having ceiling issues that needed to be resolved. Removed the professionalism of the workplace but I would definitely go again. Staff was kind and inviting.

I usually have a good experience up until earlier today. the girl that helped me was extremely rude. I believed I was being discriminated for being Hispanic. I have cashed personal checks here before but girl went ABOVE and beyond asking questions about the check I was cashing and asking for a phone number to contact the person who wrote me the check..she was pretty much trying to insinuate that something was wrong with me cashing this check. Or that's atleast how I felt. It was NOT policy because I've cashed checks here before and never went through that process. very upsetting... never ever going back!!

If you need to send money Western union Dont go to this location Simply thing as changing a name old lady didnt know how to read the screen couldnt firgure out. Red skinny so called manager didnt even try. Publix can do it. They service their customers

Don't waste your time. Everyone there doesn't want to be there so they refuse to help with the simplest task. If you don't like your job, go work somewhere else.

Apparently the lady behind the counter takes care of customers in whatever order she feels like instead of the order that you come in to the place waited way to long for a simple money order

Friendly staff,and decent place.and Free money orders!!

Terrible location in spring hill. I got a cash advance and they told me it would come out by a certain time and its yet to come out. Every time I try to call it goes to a busy signal.