AmeriSave Mortgage Corporation E Hartford Dr, Scottsdale

Ashley Thrasher who was the loan originator has been wonderful to work with. She was conscientious in follow up's and helpful throughout the process. We worked with Amerisave on 2 refinance needs, one of which did take take longer than usual, but overall I would rate them high.

This company is the worst to work with, Lynn Ong as well as Brian Kilpatrick were rude and not willing to give many updates! We had to extend closing multiple times because they were continuously asking the client for documents that he had already submitted and was overlooked. Multiple emails were sent to Lynn Ong with no responses for any updates, the whole transaction we were not kept in the loop as to where we were at in the process. We're asked to stop emailing them for updates. Twice we were at the day before "scheduled closing" with no updates and having to reach out to them to see when the title company could expect closing docs and once again they are needing a 3rd closing extension. I've never had this many issues with a lender before in all of the transactions I've worked. it's ridiculous. I will never refer a buyer to this company.

Jonathan Niesen was my loan originator. If it wasn’t for him I would have gave up trying to refinance. He knows his business inside and out. He is a straight shooter. He doesn’t try a high pressure sales pitch, he just tells it like it is. As far as getting in touch with him with questions or concerns, he always returned every phone call, text message, and email right away. Any lag in the process, he took care of it. Also he would get in contact with me (to let me know what was going on) at least weekly. Once again I would have given up on the refinance, if it wasn’t for Mr. Niesen

I got a really good rate and loan costs were low. It took a long time but I know that all mortgage companies are extremely busy since rates are so low. I had to get a supervisor involved to get it moving but it’s done now and I’m very happy with the end result.

They are by far the WORST MORTGAGE company i have ever worked with . My initial application was started on November 17th, 2020 and it was March 31st, 2021 when i stopped the refi process because they hadnt even submitted my loan to underwriting. They continually asked me for documents i already sent 2 and 3 times over and over the course of 4 months they changed my refi amount and sent me nearly 10 different sets of loan disclosures all with different figures then originally applied and closing costs that included fees that we payed for out of pocket like our appraisal and termite inspection which were both done the first week of application back in November of 2020. They were rude on the phone when i was getting so upset at the length of time this was taking and they kept giving me excuses on why this was taking so long. I could never get ahold of any loan manager who could help me out and calls were rairly returned unless i spoke of taking legal action against them. WARNING TO ALL !! DO NOT USE THIA COMPANY !! IT WAS A NIGHTMARE EXPERIENCE!

I will never do business with this company again. They are not trust worthy. They kept asking for the same documents over and over and when we were getting close to sign the documents, the charges were extremely high compared to the closing cost I was told. The loan officer did not mention that the rate was not locked in. Also, they kept running my credit without my knowledge. Wasted my money and time!

We had a very positive experience working with Catherine on our refinance at Amerisave. Very friendly, knowledgeable, communicative and professional. Would work with them again and highly recommend their services.

I've had the worst experience with Amerisave and loan agent Chad Luckner. They had no idea that they couldn't do the VA loan they said they could do. In reliance upon their false representations, I paid $600 for an appraisal. After they discovered they couldn't do that loan, or provide me with an acceptable alternative, they refused to reimburse me for the $600 appraisal. Stay away from Amerisave.

I had a fantastic experience with AmeriSave and especially with my re-fi officer Sal Bossio. I saved over $200,000!!! Sal was personable, knowledgeable and very very helpful. I am a busy guy but Sal made my re-fi incredibly easy. Over the past 20 years I've had 5 different loans, this one was by far the easiest. I would recommend AmeirSave and Sal Bossio to anyone. They made it very easy for me to save thousands of dollars!!

I was so nervous about the process of refinancing my loan but thanks to Amerisave and Darren Fantauzzi my Mortgage Specialist I was able to go thru the process without any trouble. I was so happy to get my interest rate from 5.9% with a 30 year loan to 1.87% with a 15 year loan and am almost paying the same monthly amount I was paying with the 30 year monthly payment, its just amazing! My wife and I want to pay off our loan faster so that when we retire we wont be having to worry about a loan and have extra cash to enjoy our retirement. Thanks Darren and Amerisave my family and I are so happy to save money and interest rate down. You guys rock!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Alex L. in Morehead City NC