Amerifund Home Loans First St, Simi Valley

Thank you Ros! Please let us know if we can help you in the future.

Thank you for the kind words Roxanna! We really appreciate your business!

We really enjoyed working with you and your fiancee. Thank you!

Thank you so much for the kind words Primo. We love working with you and are pleased you were happy with our service!

Thank you so much Anselm for your kind words! We look forward to working with you and your clients in the future!

Thank you Madeline for sharing your experience! We're delighted our team was able to provide you with an easy refinancing experience.

Haha, thanks! 😂😂😂 We look forward to working with you again in the future.

Thank you for trusting us with your home loans and refinances. We enjoy doing business with you!

We take our customer reviews very seriously. While we never want a customer to have a less than stellar experience with us, it is equally important that we respond to false information in reviews like this one with the facts. It is unfortunate that you chose to post this review after we spent a great deal of time going over the timeline of events on your loan and reminding you of the fact that the text messages, emails and phone calls you placed to us were replied to almost immediately. We even went as far as to send you copies of our email replies to the 2 texts messages that you claimed we didn't respond to. As we have also explained several times both via phone and via email, all rate locks have a definitive expiration date. Lending disclosure guidelines require that we send you a written Loan Estimate outlining your loan terms, including your lock period so that if verbal communications are not adequate, you have something in writing. You confirmed receipt of your loan disclosures but failed to return them (or any other documentation) despite weeks of follow up from 3 members of our staff. 3 weeks after your rate was locked and after over 2 weeks of no contact from you, you resurfaced and expected that we would close your loan in less than a week's time at the rate/price that you were originally locked at, despite having not returned any of your disclosures or documentation and having had no contact with us for weeks. When I went back over the timeline with you and advised that the current market rates were .125 higher than your previous lock for a $26 payment difference and strongly recommended that you lock in based on the market volatility, you advised that you would rather shop around for a better rate. Not once, but twice you failed to act and lost the ability to take advantage of the low market rates. To claim that your requests were not responded to is false. To claim that you were unaware of a lock period is false. Even after all of this, we offered to keep you on a rate watch and reach out the moment rates come back down, but you still chose to post a negative review with false information at a time when our entire world is dealing with a pandemic and has far bigger issues to contend with.

Thank you Scott!