American Pawn Government St, Baton Rouge

Thank you, Courtney!! We certainly appreciate your kind comments and look forward to seeing you again!

Edwin, Thank you so much for the great review & kind words about Kat! She truly loves helping her customers!

Billy, thank you for your great review & kind words.

I am sorry you are unhappy with your experience. It is our policy to test all merchandise at the time of the sale to ensure it is working to the customer's satisfaction. Unfortunately, when the customer chooses to not have the item tested, it becomes an "as is" sale. We always discourage this as we don't want anyone to be unhappy with their purchase. The very nature of selling second hand/used merchandise necessitates that we have a testing process to protect our customers. Of course, we cannot return items to the manufacturer as big box stores that are selling new merchandise can do. This prevents us from offering a no questions asked return period. We do offer a protection plan for some items.

Jason, thanks for taking time to leave your great review!

Shereda, Thanks so much for the kind words! It is a pleasure to serve you!

Thank you so much the vote of confidence!! It is a pleasure to serve our wonderful customers.

Natasha, I am sorry you feel that you were treated unfairly. We do, however, explain our layaway policy to each customer at the time that we start the layaway. We give each customer a receipt with the notice of the restocking fee on the receipt. We also have the layaway policy posted on the wall jus to ensure that there are no misunderstandings. We have the restocking fee because when you place an item on layaway we have pulled the item off of the shelf an cannot sell it to anyone else. We have promised to hold an item that you promised to purchase. When you cancel that promise we have held merchandise that could have sold. We care very much about each customers’s experience in our stores which is why I have my personal cell phone number posted on the wall. If you were unhappy with your situation you should have called me. I feel sure we could have worked out a solution that would have made everyone happy. We certainly wish you you the best.

Thanks for the great review!

Thanks so much for the vote of confidence!!! Happy to serve you!!