American Eagle Bank S Randall Rd, South Elgin

My uncle has been hospitalized & I called American Eagle Bank to bring his auto loan current. The manager, Jerry, worked with me to resolve the issue and was very courteous.

I called the bank regarding my car loan and Lily was a wonder helping me out. Very helpful and caring young lady !

I have a car loan with this bank and honestly - it's the most outdated bank out there. I have to snail mail my payments in, there is one or two locations in the "Chicagoland" area and they are all far from me. I never know if my payments make it in through the mail - I never get a receipt for my payments and no updated balance is ever sent out. You're basically in the dark on loans from this bank. I wouldn't use this bank again.

After paying off a car loan, and waiting 5 weeks for the title to be mailed, and after calling them to check on it, I was told that if it does not get there, I can get a lien release letter from them, and go to the Secretary Of State, and file for the lost title, at my cost of $95 dollars. Hey Thieves, we paid plenty of interest on the loan... Think you could pony up a dollar or two for registered mail, especially with a car title, you know, in case someone mistyped a label?

No mobile apps, had to snail mail payment every month. Get with the program people! Should be able to mobile deposit just like other banks. Paid our loan off then closed our accounts.

Victor Hernandez is great to work with. A+++

I had a car loan for three years and had no issues. Called to pay off early with no trouble. Very friendly and even congratulated me.

I am very happy with victor excellent job helping us refinancing our 3 cars!!

The rudest bank I have ever dealt with. Eric, the manager screamed at me on the phone telling me I didn’t understand a simple loan when in reality he was trying to scam me out of interest money after we were in an accident. This man also hung up on me. Steer clear of this bank at all costs!

This place has been stalking, harrassing and calling me for someone else. Someone else that owes them money. Calling me and bothering my family. They call at all hours of the day. When you call there, the girl has such an attitude, rude and ignorant. The manager Eric I believe is another rude and ignorant person. I will continue this more at another time when this gets settled. There will be more information and hope everyone read this and understand privacy isn’t something they practice here.