American Bancshares Mortgage, LLC (Corporate Headquarters) Commerce Way, Miami Lakes

I'm not entirely sure how they received a 5 star review unless, of course, they are reviewing themselves. This was by far one of the worst experiences in making a large purchase/investment I have ever dealt with. I would not recommend them to anyone. If you are considering them please head my words. The day before we were to originally close they told us someone had overlooked the appraisal and needed to negotiate with the seller to see if they were still willing to proceed, seeing the house appraised $7,000 under their asking price. This had pushed our closing date back a few days. We were ok with it, understanding that things happen and at times things get overlooked. This being one of them because we were all informed two week prior the house appraised out at the sellers asking price. Thankfully our sellers worked with us. They pushed the date back and lowered the price. All though this was just the beginning of the nightmare we went through with them. We ended up pushing our closing date back 4 times (the seller being kind held out after being told that our deal was solid despite the nonsense we were put through). They lost important documentation we had submitted weeks earlier such as bank statements, checks and IRS transcripts. They told us numerous times they didn't know where that documentation was and threatened to end our loan process because of it. Telling us that we were not going to be able to get this home when, in fact, I had kept all the emails with the documentation I had sent them to prove they were pulling one over on us. They even told us they couldn't verify our accountant who did our taxes (who runs a legit company that you can easily google to verify) and told us they were going to end our loan process because of that. After pushing back our closing a 3rd time we called and called to get information and to be more than accommodating to their wants and demands. It got to a point they would no longer return our phone calls or give us updates on what was going on. They promised us on a Friday that we were solid to close on Monday and to worry no longer. Even going as far as to tell us we were closing that Monday at 3 pm then when Monday arrived none of the paperwork had been submitted to the title company. We called all day up until 3pm when we were told by the secretary that everyone in the office was conveniently out at lunch!! OUT AT LUNCH AT 3PM ON CLOSING DAY when their office closes at 5pm. We had to go as far as to threaten them with the CFPB before the papers were finally approved. I will say that YES we did get the house but the stress and heartache they put us through was not worth it. If I can save someone else the drama and heartache than please head my warning and DO NOT WORK WITH THESE PEOPLE! They do not care about you as a person or customer they only care about whatever dollar they can make. I am unsure if this lack of professionalism is due to incompetence or being overworked, either or it was handled in the poorest of manners.

I was very appreciative of Beatrice Yanes, she was very professional and helpful. She walked us through the whole transaction smoothly and as a Broker-Associate I felt confident. I highly recommend her. Thank you again

Alvaro Montiel the loan processor is Very professional and extremely helpful. One of the best customer service experience during the process of buying the house. He knows how to explains everything in a way that makes everything easy to understand, I recommend Alvaro Montiel to anyone looking to buy a house he is awesome and he is always there for any questions you may have along the way.

Lizeth was fantastic throughout the entire process of purchasing our new home. I highly recommend her and her company when purchasing a new home!

I must say that I am happy and satisfied with Cesar’s services. He was very professional and helpful with all my loan process. I highly recommend him. Thank you.

Vilma Hernandez was very polite, professional and helpful with all my questions and concerns regarding my first payment. THANK YOU American Bancshares for your amazing staff.

The BEST home loan lending team there is and ever will be! Berta, Janell, Lourdes, Daisy, Marlene, Barbara, Norma, Jenny and everyone else. Thank you for always making it happen for our buyers!!!

My experience was absolutely amazing. Everything went extremely smooth. And Vilma was very helpful with my first payment and answered all my questions. I would definitely recommend bancshare mortgage to others!!

I DO NOT recommend this branch. Twice my house deals fell through. First time the income verification was delayed and the appraisal took too long to get. Then had to pay extra for a condo questionnaire that I wasn't apprised on from the beginning. Seller got a cash buyer due to the delay and moved on. Second time was told I was pre approved when I really wasn't. Underwriter made a mistake and left or was fired. After spending money unnecessarily on title search, appraisal (I was told they would pay for it, but didn't), inspection, etc. I was hit with the bombshell: "You're not approved. We made a mistake." When I texted the loan officer Justo Montiel that I would hold him and his company responsible. He answered within 2 minutes and said: "I don't take threats lightly." No apology? No communication earlier that lead to more wasted time? He wasn't too busy to show his true colors. I called his boss and at least he apologized. My recommendation stay away from this branch. Lennar Builders told me to do so. And I had gotten a so called "Pre Approval" on a town home. I wanted to buy at this community. I didn't listen. Per them, many loans went south and they lost a lot of money, so they scrapped them as preferred lenders. They will charm you with the honey of their sweet voices when they think they have a deal. But they know how to change their tune and cover their butt by assuming no responsibility whatsoever. It was a very sour experience that not one person deserves. You are much better off with Quicken loans, Wells Fargo or any of the giants. They will tell you upfront with little chance for error what you really qualify for.

Stay Away at all cost! Lack of communication and customer service. If your a first time home buyer, these people are rushing for you to sign documents without advising you of what your signing. Be cautious, we were told one Interest rate, then sent a form to sign for another interest rate that was 1 percent greater then what we were initially told. We got approved by another company a day later for almost our initial intrest rate. Stay away and do your due diligence.