America First Credit Union E 500 S, Salt Lake City

Please consider reading the other 1 star ratings regarding this branch aside from my review and believe it. Stay away from this branch and AFCU altogether. The brand manager doesn't care about you as a customer. They have poor customer service all around. My partner came in to deposit a check that was over 10 grand. And they told her she needed to wait 7 business days to use her funds. Her own money! And this was a check from her work after she closed her retirement account. Speaking to the branch manager I quickly noticed he didn't care. I told him we know co-workers that have cashed a check up to 20 grand the same day they walk in. No waiting, no restrictions. He still didn't care. Usually a manager should use customer service skills and atleast say "I'm sorry for the inconvenience, let me try to make this right for you. How can I help make this right for you." None of that was said in any context. Stop giving institutions your money and making it inconvenient for you with the excuse for security, policy, and regulations. Stand up for your money, its your money.

After banking with AFCU for years, I am looking forward to closing my account after the conversation I had on the phone today with Nick (who wouldn't give her last name or employee info), and the two people I spoke with online. After requesting bank statement documents with income only, I was told they would be sent over because their secure online system was down (weird for a huge banking system to be unable to send secure documents?). Once I received the link for the documents, I was greeted with a loading page on all 5 devices which I attempted to retrieve it. When I chatted with the bank, I was met with attitude every step. Nick went out of her way to let me know the bank was "doing me a favor" by getting my statements to me. You're a bank? You're holding my money. Me getting a secure bank statement from you is a favor? I am so confused. Each customer service rep was ruder than the last. Don't bother coming here. The customer service is bottom tier.

This Credit Union is just great! They've been around long enough to have become a homegrown staple! Not a local credit union by any means, they are top ranked nationally and have worked hard and done everything right to earn that status. I have purchased several vehicles through them and each and every time has been wonderful. Needless to say at this point; I'm very pleased with them and their services! Always greeted with a smile and many know me by name, doesn't get much better than this!!

Excellent ! Bought a house and they were great about getting everything correct and delivered with the cashier's check. Thanks!

There is no local phone number with an 801 area code that i can call and easily get ahold of a bank rep. I tried calling yesterday and was on hold for 47 minutes before I was off with someone in the Philippines who has a thick accent and could not speak English well.

This bank is absolutely terrible at what they do. I am a local small business owner. I applied for a business loan. David Doria and his inept team of loan officers totally botched my loan. Over 6 months time they told me on 3 separate occasions that my loan had gone through. They strung me along for a half year with their lies, mistakes, and bumbling. At one point, Doria literally called me impatient and yelled "do you want the freaking loan?!". Their utter lack of integrity and professionalism is mind blowing. Do not trust your finances with these fools! They suck. I am so happy I took my business elsewhere.

THEY STOLE FROM ME! I went in to make a deposit after counting the money FOUR TIMES to verify the amount. The teller took my money and ran it through the machine without counting it first. The machine errored out a couple times and lo and behold it shorted me. I told her and it was wrong and she grab her manager. The manager was rude and told me the machine is *never* wrong and the only way to check was to open it up and reconcile all the cash. He then asked the teller is she counted the money before putting it in the machine and she LIED! She did not count it but she wanted to cover her behind with her manager. I will be switching banks after this experience. I do not trust AFCU with my money and you shouldn't either.

I came in 2 weeks ago because my wallet was stolen and in order to get a new I’d i need my debit card. I went in and told them this and they turned me away because they told me i needed my ID in order to print new cards. I went online to order them that way but the ones i got in the mail were the same cards i already reported stolen so i could not activate them. I called the call center and they told me i can go into the branch and pin verify over the phone so that way i didn’t have to wait another 7 business days to get the cards. I went into the branch and they were confused and not helpful, after 30 minutes of calling the call center to get pin verified the teller told me to sit down and she will bring me the printed cards in 10 minutes..... 30 minutes later the teller says that the cards will not print and the are calling the call center to find out why and I’m still waiting. Worst customer service and communication I’ve ever experienced.

I am so disappointed with this credit union. On December 24th I had $500 taken out of my bank account. I called and asked that they flag the purchase because it was done in another state, and that they refund me. In previous experiences with another credit union, I was given the money back immediately. Instead, I had to wait 30 days for their Visa team to deem me worthy enough to give the money back to. On top of all this waiting for $500 to come back to my bank account, I had to cancel my card obviously. They said it might take awhile to get the card in my mailbox because it was the holidays. I understood, but when I had no sign of the card after 20 days, I called and asked what was going on. I had them cancel the card that was sent out, and when I was talking to Lupe, the customer service agent helping me, I said, "can you please expedite the card to me since I've been waiting for so long?" and her response, I kid you not, was, "Well, you should've told me that before I ordered your new card. Now I have to call my manager so that we can expedite this for you." How stupid is that! I'M THE CUSTOMER! AM I AN INCONVENIENCE TO YOU?

Today I went to the branch I had to do a few things Brielle helped me she was kind and attentive and super quick I’ve been coming to this branch for years, my English is not that good but the staff been always easy and smooth to me that’s why America first is my favorite specially this location. Thank you again!