America First Credit Union S 450 W, Brigham City

We had adequate collateral and credit for a small loan to "finish our house" (we were clear about this and this was according to AF's own assessment). We had appraisals done, etc. Then after all the time and upheavals they put us through, they said they could not do the loan because the house (over 75 percent complete) was not done. They lied and led us on for six weeks, constantly saying we would sign in a day or two. We are withdrawing our money and business from this inefficient, dishonest and poorly run institution.

Worst credit union I’ve ever been a member of. Cannot call a branch directly. You have to repeat everything on the phone.

Bought a trailer from one of their members in OCT 2021 who had a loan on the trailer. Went down to the branch and did the transaction. The branch said I would receive the title and lien release within 7-10 business days. After that period I had only received the lien release. I went to the DMV thinking that maybe the title had been sent to them (thats what's been done by some banks I have dealt with). The DMV told me that they didn't have the title and that I had to have one to get it registered. I went back to the branch (over 2 weeks from date of purchase) and they told me to wait one more week to see if the title came in the mail. They said if it didn't come they would get me a duplicate. A week later after not receiving the title in the mail I returned the branch AGAIN and they told me that there was nothing they could do for me and that I needed to go to the DMV to get a duplicate title. Upon returning the the DMV again they gave me an application for a duplicate title that I now have to go BACK to the seller and have them fill out/sign this application. I am so frustrated with Americas First. They didn't send me the title and now it somehow my problem to solve. I bought the trailer from their member and they were the title holders. After the sale that title belongs to me and they don't send it so now I have to run around everywhere trying to fix it. Lesson learned for me is that I will never to business with Americas first again and if I'm ever buying a vehicle from someone where Americas first is the lien holder I will tell them I can't buy it anymore because I'm not willing to deal with Americas first poor customer service.

After banking with my current bank for 14 years, I needed a change due to my current bank not meeting my needs anymore. I went to this America First branch to open an account. Within the 2 days that i have been with them, Shalan has done so much for me compared to what my old bank was able to do for me in the last 6 months! Will forever bank with these guys as they were able to assist me in not just one but multiple things within a few days!

Way better then the one in Kent’s. I have never had any issues here. The one in kents doesn’t like to accept my ID just because it is not a drivers license (yes it is a government issued ID), however this location is very good and they have never given me issues or denied me access to my own money like the do ever single time I go to the one in kents.

NEVER...going to this branch again! My husband waited...and waited at the drive through and no one else was there. He had to push the call button. The girl thought it was funny and not friendly.. Each time has got worse waiting. Went to the branch at Kents and was in and out with friendly service!

The teller London is always very helpful and extremely kind! I’ve never had a problem with her! I love banking at America First, the customer help is great and I get treated respectfully!

Worst bank ever to deal with, they wouldn't cash my check and give me my money even though I bank with them.

Banking is about get to know your customer which they failed, asking me for ID when depositing a payroll check as an auditor and getting $5 cash back. They say for my protection. Really someone us going to drive to every branch and take out $5, not! They are not a cooperative so when out of state you want to deposit a check and cannot do it. Luscious branch banks, spent way too much. Terrible lines to open an account and wow personal questions you should not have to answer.

Can't even get past their automated telephone service to even inquire about opening account with them moving on