America First Credit Union S Eastern Ave Suite D & E, Henderson

This was the first time doing any business with this location or credit union for that matter. When the ATM wouldn’t accept my pin, I went inside and told the teller this was my first time there and my pin wasn’t working. No hello, no welcome, no enthusiasm, no warmth, no nothing....from any of the employees there for that matter. Unbelievable. I’m in the hospitality industry and I am appalled. If you hate your job that much, find a different one. If it was a bad day, I get it, but there’s a saying, “fake it until you make it.” That location should have a retraining in customer service. So I’ll be taking my business to another location. Hopefully they’ll be a little more courteous. 🤞🏻

Had Been a Member Through My Car Loan, Blessed To Express that Even I Had A 6 Year Car Loan and Managed To Honored Such Loan In 12 Months. I Had Always Been Treated With The Utmost Respect, Personnel Are Truly Proffesional and Always Absolutely Pleasent, America First Credit Unit Union Has Been Indeed One Of The Best Car Loan Banking System I Have Ever Experienced. My Sincere Respect and Blessings, And More Importantly My Sincere Gratitude and Appreciation For Their Business and Most Adequate and Professional Service and Support. Their Location Henderson In Eastern As Busy As It has Been It Only Reflects Their Consistent and Persistent Effort From Management and Personnel To Offer Top Notch Customer Service and Support.

Another bad experience with this credit union. I have never used my debit card because they wouldn’t let me choose a PIN, now they will but because it’s a joint checking account it will change all of the PINs on the account. Come on?! Seriously?! Why can’t you just offer the same level of service as other banks? I have moved almost all of my accounts to other institutions offering higher rates (30 times higher than you offer), now I may have to move my checking as well. I cringe every time I have to visit one of your branches, and your service is sub par.

Went in to make a payment because the online App with my bank, BofA, showed a 7 day window for payment delivery 🙃 The Rep was sO nice, he explained that with our account that we actually have acoupla days grace period @ didn't know that AND that because they must process my payment as a "Cash Advance" I might be charged by BofA @ didn't know that either {went n got cash😉}☆☆ Very clean, not busy, everyone was nice n pleasant & all were in masks 😷☆☆

This bank is the biggest joke. The app does not work i have asked countless times for help from the branch employees but they say they have never encountered such an issue so it is probably my iPhone software. They came to the conclusion that since they had never encountered a similar issue that they would just brush me off. Then they delete my pin number, supposedly send me a new pin, which i never received and now can not access my money. The lady i spoke to on the phone told me basically oh well. Their phone support is only available during regular office hours so if there is an emergency past five and you need your money, but they freeze your account for no reason, you now have to wait till the branch is open again for you to reactivate it.They have shut me out of my own account numerous times then when i address the issue with America First they tell me oh no it was never frozen our computer says your card is just fine, well then why every time i swipe my card does it say declined. Then If you have a problem the branch manger is reluctant to help you solve it, you need photographic evidence for them to help you try to solve any problems on your account only for them to say just try to update the app. Seriously this bank is the biggest joke ever. Do not put your money in their bank. Like i said before they can not be trusted with your money, they do not take you or your hard earned money seriously, and their app is a malfunctioning piece of crap. There are so many other issues that i have with this bank for many reasons. Bottom line it is not a personal problem i have with them it can happen to anyone their system and procedures are a joke. You will save so much time and frustration if you just go to a different bank!

My bank is a different CU in CA, but there are quite a few co-op ATMs and branches here in The Valley. This America First Credit Union ATM has always been the one that I have never had an issue with. It’s difficult to get in the parking lot as it’s tiny and packed, and there’s no drive-thru ATM, but it’s always been reliable–unlike some of the other ATMs. Today, however, I was subject to the machine taking both my money AND my card without the machine actually making a deposit. Apparently, this had happened 6 times (at least according to the woman who had to retrieve my card) yesterday, yet they still had the ATM up and running today despite the risk of it messing up again. I was able to receive my card back without much issue, but the bank pretty much told me my money was to stay in their ATM until I contacted my bank to sort things out with this branch. I understand that there are limitations with co-op ATMs and freak processing errors, but if you know your ATM is having issues, don’t have it available for use until you know it’s fixed. I don’t bank at this credit union, so the fact that I’m temporarily short on some money is probably of no concern to this bank, but surely ATM issues should be of concern lest they inconvenience their actual customers.

Saturday i walked into the credit union and meet Laura McCrea who opened a saving and checking account for me. She was patient and kind to me about answering my questions about cd's and trusts. I felt my money was in a secure institute. I look forward to a positive relationship with the CU. Thank you for having Laura on your staff. Keep up the good work!☺

I have used their services now for 8 years and I'm extremely happy with everything. I have used ATM machines, I have used teller services, I have used online loan applications, I have used their phone app extensively. Everything has been extremely pleasant and if I had any questions everything was answered and explained to me so I understood everything.

This credit union is great. Setting up a trust account was super simple and Jules took good care of us!

I have been a member of America First for almost a year and other than a couple little hiccups everything is great and I wouldn't go anywhere else.