Altonized Federal Credit Union Alby St, Alton

I have been with this bank 3 years and can honestly say that I wouldn't even recommend them to my worst enemy. Where shall I start? They Don't Accept Change Online Banking usually glitches out They Don't offer any Business Programs/Loans They Don't Have Online Check Deposits Half of the staff shouldn't even be allowed to count money sas they call me an hour after I left to"verify" the amount I gave them. Last but not least they offer no help when the water company takes my payment but doesn't give me credit. would give 0 stars if I could

I needed to open up a Payee account for my 8 year old disabled son. I picked Altonized because it was close to my home and my brother really enjoys banking there. While I understand a Payee account isn't something they deal with daily. The lady (she never introduced herself) helping me open the account was snarky and talked to me like a child. When I wanted the payee account to be a checking account she asked "Why would a minor need a checking account?". Unfortunately we ended up with a savings account that I have to withdrawal cash and don't have a debit card to to pay my son's medical expenses, ect, online or over the phone. Payee accounts are for education or medical expenses. This isn't money just to blow at random stores. I could have argued with her but I shouldn't have to justify my decisions for my disabled son. Nonetheless the account was created and we will be moving his money to USAA once he gets his back pay.

When I first started off with Altonized years ago I really liked how they conducted business. Friendly and professional. Lately, especially during these hard times they are not willing to work with you at all. I’m a co-signer and I received a negative remark on my credit before the 1st responsible party did. My account with them is current (I’m never late) but in no way did the manager take that in consideration. I also tried to get financed back in May but she said she couldn’t work with me because of someone else’s credit when I wasn’t even including that person in my credit application. I proceeded to go elsewhere and was approved on my own. I just really think the manager works more on a personal note than fair business. I’m so glad I found another creditor and won’t need Altonized for anything in the future. Covid is here and some are having hard times. You guys should get some kind of program together to try and help instead of trying to tear them down more by being so quick to send negative reports to the credit bureaus.

When I had got paid they talking about money has been took off but I haven’t used this card cause I been getting paper check then they told me they couldn’t do anything about it and I had proof it wasn’t me this bank is not the bank you wanna go to Your money will be took for no reason‼️‼️

Says it's open online for new years and it's not. Had to drive 20 minutes to get here not even open. It's Friday. Not a weekend. If you guys were really essential you wouldn't be off today.