Alltru Credit Union N Lindbergh Blvd, Hazelwood

Upon entering the establishment I was immediately greeted, which made me feel welcomed. Within five minutes of me using the kiosk system to inform them I was looking to open an account with them I was given assistance. The advisor was very meticulous with explaining to what type of services were being provided and did not leave out any details. Overall it was a good experience and I would refer their services to anyone looking for a great bank.

Please do yourself a favor and find another Credit Union to bank with. These people seriously do not care about you at all. I'm currently fighting with them about overdraft fees I received from a transaction that I reported to them as fraud! I did not authorize the transactions so of course its going to overdraft the account yet you all are still charging me an overdraft fee?!?! Like how?! Save yourself the time and go elsewhere. There are plenty of other institutions that are no longer charging fees! If you need to talk to someone on the phone be prepared to WAIT AT LEAST 30 minutes to get someone on the phone. This has been going on before the pandemic. If they treat their employees anything like their members I can see why no one wants to work for them. Don't call right before closing neither because I promise your call will mysteriously drop and when you call back you will not be able to get through because their phone lines have been shut down.....they don't care about you unless you are paying their outrageous fees!

I am happy that I transfered my accounts to Alltru Credit Union. They have every benefit that I wanted and more. Plus the service is a lot faster than I had at other banks.

I am always satisfied with Alltru Credit Union. Whether I'm doing online banking or visiting the Hazelwood location, I always get good results.

I’ve been with Alltru (formerly first financial federal credit union) for almost 3 years now. I have never had a single issue with them. They are fantastic! The Hazelwood location is by far the best. I drive 40 min just to go there because the staff is so friendly and the customer service is amazing!

Alltru has been great to me so far. They helped me with a personal loan and my auto loan. Both have helped me to save money monthly. Thanks!

I love Alltru Credit Union! I always have a wonderful banking experience, it doesn’t matter if through the chat with member services or drive thru. They are there to help no matter what and in a timely manner. They are family to me and that’s what you want when you are dealing with your hard earned money.

Due to Covid restrictions had to double back the next day for an appointment. During the appointment was not able to conduct business completely because of credit union’s ability to perform what was needed. Despite this roadblock, the representative was very helpful, apologetic and remorseful. I would recommend Alltru, unfortunately they just couldn’t perform my service through a credit union.

I've been coming to this location for 10+ years due to its location convenience and the fact that I had one specific teller (Kelley) provide me with such exceptional service each and every time I came. I just caught wind that she was terminated. I will honestly NEVER return. What a huge mistake getting rid of the best teller in the building!! The new management is a legitimate joke. I can't even tell you what the new branch manager looks like as the office door is ALWAYS CLOSED and the blinds down. The teller manager is in an office texting practically any time I come to alltru. Wow how unprofessional and truly a horrible business move. I suspect and HOPE you'll lose a lot of business with this outrageous course of action. I would rate negative ten stars if it was available. DO BETTER

In 1984, I joined what was then called Aerospace Credit Union. I did that because my new husband was a member. In the years between then and now, the name has changed, but the service has remained exactly the same. The people in the customer service department are consistently polite, cordial, professional and patient. I have since moved to Illinois, but would not consider changing my financial institution. I am a lifetime customer - guaranteed.