Algonquin State Bank N Huntington Dr, Algonquin

Every since they have updated/changed the online banking login. My elderly mother has been unable to access her account. Whether it be through online banking or through mobile banking. EDIT: Not “Mobile Banking” I meant to say, “BANK BY PHONE” when you call to get your balance, checks that have cleared, etc…She has called NUMEROUS times and has left messages with customer service. They call once & if they don’t get an answer, then you’re right back at the beginning. You have to call again & leave a message. This is THE WORST CUSTOMER SERVICE that I have ever come across!!! I have called for her MORE than she has. Same thing. Now it’s at the point, that no one calls back to assist. My Mother lives 1.5 hours away from this bank. And the only reason she has stayed with this bank is because she’s elderly and has been a customer SINCE 1976!!!!!!! This is crazy!! Since everything has been a mess, she has lost track of what bills are coming in & going out & how much money she has in her account. I am so angry with this establishment!! But, I will be taking my Mother there to finally close this account after 46 years!!