Alden Credit Union Grattan St, Chicopee

I joined Alden Credit Union when I was 14 years old. I opened my first savings account with money earned from part-time jobs. Since then there have been a lot of firsts with Alden including my first checking account, car loan and mortgage. In a relationship that has spanned almost 4 decades, Alden has supported me and my family with all of our financial needs. Even my dog feels like a VIP when I bring him with me! Thanks Alden, I think I'll be staying for life! — Lucinda

Worst credit union on Western Mass. had them for over 8 years and was always the same with actitud. Spanish clerk girl is so rude, treating customers disrespectful. Had a situation and supervisor instead of trying to resolve he was supporting her when she was wrong. Closed my account right away best thing I have done, should have close my account years ago. I’m Spanish but not that kind of personality that she represent. Interest rates at a jokes you, not missing at all. Thanks for nothing Alden.

I opened an account here when I moved to Massachusetts in 2012. Staff are all very friendly. Locations are convenient. I've run into a few issues however. First and, for me, most annoying, is my account has been fraudulently hit MANY MANY times! Seems as though every time I've used my debit card at a gas station, in the store and at the pump, 24 hours later, my debit card is locked because they caught fraudulent activity! While yes, I appreciate the activity being caught quickly and nothing has processed through my account, it's extremely annoying because you are then with out a card for 7 to 10 business days. ( This has become more inconvenient within the last 2 years because I relocated back to CT so, when issues like this arise, I'm an hour and a half drive to handle the paperwork. ) It happened Tuesday night, in which I got a text Wednesday morning notifying me of a fraud attempt. The staff was phenomenal over the phone but, I made a time to come up Thursday to sign papers and withdrawal the money from the account so I can access it while having to wait for the new debit card. So, I drove the hour and a half to the bank, only to find out, they are closed today. Would have been nice if they had told me when I asked them about coming Thursday that they would be closed. So, I had to stay in Mass for the night so I didn't have to drive an extra four and a half hours up and back Friday. Otherwise, if you are local to the area, this is a good bank. Just wish I didn't chronically have fraud issues.

I have been a member of Alden Credit Union for many years now and have nothing but good things to say about them. Kim Seaver is great at what she does, offering helpful advice in a friendly and kind manner. She is always able to answer my questions over the phone, email or in person in a very timely and professional manner which I know from experience comes from going to a local vs. national bank.

I have been a member with Aldenville for 18 years and still counting. I currently live in CT and I still have an account with them simply because the people who work there are outstanding and they never treated me any different from others. It’s a 1 hour drive but honestly, it’s worth the drive. I’ve taken out a personal loan a few years ago which helped me greatly! It was quick and fast. Any issues I had, they resolved it for me and yes they do call you back when you leave a message when they are all set with other client appointments. They are professional, on point, customer friendly, and will try their very best to please you. I’m a happy client and truly grateful.

TLDR: You lost minimum $6,000’s just in interest and payments because of a $2 LATE FEE. READ THAT AGAIN. Have had a loan since last September 18' its June 2019 now. Problems with account, over a $2 late fee. My credit score dropped -100 points. I called in and was professional and said very plainly I need to resolve this however you can. I told them I thought it was a clerical error however I was willing to take responsibility if we could have a show of faith and 'goodwill adjustment' made to my account to remove the late payment. They sent me a letter in the mail saying simply it was my fault and there was nothing that they could do to help me. I told them I would make an extra payment, or I could set up auto pay, anything to fix the problem. They were absolutely 100% against helping me in any way. Still trying to resolve months later, no help from Alden. They couldn't care less. *UPDATE* It is now November 2021. Few years since my "late payment" and negative review. Google said a couple hundred people have found my review helpful, GOOD. I have told every person I have met to never go to Alden Credit Union. I can’t tell you how happy I was to go in to Alden, pay off my truck, close my account, and tell them I was buying a $35,000 Lexus from someone else because of how terrible they were to me. You lost minimum $6,000’s just in interest and payments because of a $2 LATE FEE. READ THAT AGAIN. That’s how you lose money people! They probably didn’t care for a $10,000 truck loan, but when they heard about the Lexus they were upset. Overall worst business experience I have ever had in my life. But it taught me to avoid business like Alden at ALL COSTS.

Having worked with just about every bank in western Massachusetts at one point or another, I have to say Alden is second to none. Throughout the years I have worked with the bank staff on everything from car loans to business loans, construction loans, home equity loans, mortgages etc. Their common sense lending practices have made life so much easier for me personally and in assisting in the growth of my business. Whether it’s working with Mark to get a car loan done quickly or Ana to meet both my business and real estate needs, Alden is truly second to none in the area. Even my office manager raves about the tellers at Alden saying they are the friendliest she’s ever experienced. In my 10 years or so with the bank they have absolutely met and exceeded my expectations. If ever there was an issue or a hiccup, Adam has personally stepped up and did everything in his power to help out not only myself but many of my referrals and clients. Over 10 years and hundreds of transactions with the bank, it’s rare not to have anything negative to say about a bank and their staff. Nothing is ever perfect but I can honestly say that Alden has gone above and beyond to fix and help as much as they can to meet all of my banking needs. I appreciate Adam and the staff that he and the bank have assembled. Keep up the good work and I look forward to working with this bank for years to come.

My experience here was excellent when I first began banking with Alden. Jessica set us up with a terrific car loan and she was responsive, helpful and informative. Unfortunately, the last few years, customer service has been poor. Trying to call with an issue and get answers is difficult, and loan officers can be pretentious, especially when asking questions. My wife and I visited with a loan officer regarding a home mortgage. We were surprised and frustrated by our experience when were lectured on what houses we could and could not afford, and were told that because we are young, we should seek HUD housing so we don't get ourselves in trouble. We both have credit scores in the 700s, have income well above the national median and have low debt. We have been just fine in the home we purchased, using a different lender. Condescension based on our age is unacceptable, at best. More recently, I have had issues with mobile deposit where checks I am attempting to deposit are being rejected. I am properly endorsing the check and taking images within the scope and format outline in their Mobile Banking App. After speaking with someone in their organization, I was told that the signature and endorsement section on the rear of the check wasn't showing in the image they had on their end. I tried again and even went as far as taking a screenshot of what I was seeing in the app on my end, showed that everything was being captured and endorsed properly. Instead of recognizing what I sent to the banker who was helping me, she passed the buck to her I.T. department and basically said, "if you continue to have issues please come in and we will help you take the image." It feels like laziness. Its easier to assume that the person on the other end of the phone doesn't know what they're doing than it is to try and problem solve. Very frustrating as a client. Unfortunately I am still trying to get the problem solved. I recommend banking with a different local bank. Its too bad switching banks is such a hassle. The customer service here is poor and the staff is bothered by clients who have questions or need help. Their marketing material says, "At Alden, we make life easier for you." I think their marketing guy has never worked with their managers and loan officers.

I was a personal customer for 16 years and a business account holder for 3years. And I was treated like I didn't exist. The manager made promises and never kept them. Not even a call back for multiple situations. FORGET YOU ALDEN CREDIT UNION for treating your customers like nobodies. WE MAKE YOU YOUR MONEY< GOODBYE

These people are a joke stay far far far far away their customers are always getting their bank cards hacked they have zero security and when your bank card gets cancelled it's not their problem apparently, they tried to charge me $100 to mail me my bank card when their bank card system was compromised. They are never friendly and always act like it's your problem. Be weary very weary of these people they will smile in your face and not help you behind your back. I don't even understand how these people are still in business. They are an embarrassment to banking. I've had my bank card hacked over five times in my 2 year span banking with his people. And they always try to act like it's not their fault if you keep getting hacked don't you think they would be get better security. Very prissy and arrogant stay far far far away from aldenville.